Bruno Alexandre Peres Email & Phone Number

Lisbon, Pt

Portugal

. Conducts thorough assessments of operational challenges faced by micro-entrepreneurs and SMEs, covering areas such as operations management, cost to serve, and business development.. Develops innovative and cost-effective solutions, leveraging AI-driven technologies such as machine learning algorithms for demand forecasting and predictive analytics.. Utilizes free technologies such as Google Forms, OpenOffice Calc, and Trello for task management, alongside AI-powered tools like Google's Dialogflow for customer service automation.. Collaborates closely with business owners to customize and implement solutions, utilizing tools like Google Sheets, Apache OpenOffice, and Asana for project management.. Integrates data with Extract, Transform, Load (ETL) systems, including open-source options like Apache NiFi and Talend Open Studio, for streamlined reporting and analysis.. Provides comprehensive training and ongoing support to ensure successful adoption of implemented solutions, with a focus on empowering clients to optimize their operations effectively through AI-driven insights and automation.

Lisboa E Região, Portugal

Manages a remote infraestructure management unit which serves more than 60k active workstations and VDIs in all its e2e service cycle.. Unit leadership and strategy. Scrum leader. Project Management. Business relationship management. Digital culture transformation. Cost model leveraging through Operational efficiency. Service Mapping

Lisboa E Região, Portugal

. IT operations control management. NOC & SOC project design and implementation. Event & alert management. High level Customer facing. Business relationship management. Digital culture transformation. Cost model leveraging through Operational efficiency. Service Mapping

Lisbon Area, Portugal

Special Projects and AutomationOperational Governance designSavings by contract specifications;Financial analysis;Operational research design;Lean implementation;Project Management;Customer effort reduction programs;Business process outsourcing.Project management with savings as a goal, my daily drivers are: operational efficiency programs, lean culture implementation, operational performance analysis, branch management counseling, guerrilla tactics depending on traffic curves.

Lisbon Area, Portugal

Digital Customer Support process management (meo.pt / ptempresas.pt)Pure Online sales process management;eCommerce process reDesign;Click2Chat Project Manager;Sales Funnel optimization;Online UX optimization;B2C and B2B Customer Care Liaison.

Lisbon Area, Portugal

Operations Diagnostic Consultancy;Business Process Outsourcing;Project Management;Research skills development;Driving effective teamwork;Operational Efficiency Maximization;Customer Loyalty and Satisfaction programs;Help a team of researchers manage their projects and provide turn-key solutions from complex to simple operational challenges, generating quick-wins while taking into account the scalability of the initiatives in hand.Develop their relations with stakeholders and research partners, while encouraging them to be good team players and develop their skills.

Lisbon Area, Portugal

Operations Diagnostic Consultancy;Business Transformation; Business Optimization;Business Process Outsourcing;Project Management;Efficiency Impact AnalysisMy daily driver is to analyze customer service operations on-site and off-site and to improve efficiency through the proposition of improvement opportunities or operational efficiency initiatives, always taking into account QoS and cost benefit ratio.Very experienced in Average Handle Time reduction and in cost to serve reduction.

Lisbon Area, Portugal

Identify and analyse B2B and B2C Customer Service improvement opportunities and implement them through projects or iniciatives, taking into account the cost to serve and customer satisfaction.

Lisbon Area, Portugal

Supervised and coordinated Customer Service teams, both inbound and outbound, as well as integrated order management BackOffice, tasked to assign daily duties, as well as evaluate perfomance and plan operational eficiency iniciatives.

Lisbon Area, Portugal

Barreiro, Portugal

Trainer in Office Tools, networks consultancy responsibilities and maintaining corporate clients servers and racks.

Lic, European Studies

Education record