Bapitha B Email & Phone Number

- Skilled in event setup, support, and monitoring, with a proven track record of developing comprehensive project plans and ensuring seamless execution.- Proficient in coordinating cross-functional teams, integrating exhibitor lists into different platforms, and resolving technical issues to enhance event efficiency.- Expertise in Kanban board management, facilitating team communication, and ensuring project deliverables are met on time.- Committed to maintaining data accuracy and integrity through regular profile merging and cleanup activities.

India

Mangaluru, Karnataka, India

- Managed live chats, consistently achieving high CSAT scores and meeting average handle time and sales goals.- Detected, reported, and resolved customer website and email issues using monitoring tools and established processes.- Demonstrated flexibility in working shifts to cover a 24*7 environment and swiftly addressed escalated incidents.- Acquired basic knowledge in SSH management, outlook configuration, and backup/restoration processes for web hosting accounts.- Installed WordPress, created websites using themes, plugins, captcha, and contact info integration.- Set up and managed MySQL databases using phpMyAdmin and operated file servers (FTP).- Worked with mail servers including Sendmail, POP3, and IMAP, ensuring smooth operation and resolving issues promptly.- Collaborated closely with team members to plan, execute, and review daily tasks and challenges, including problem management for service-related issues.