Benjamin Aponte Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Greater Atlanta Area

• Manage projects including the coordination of all aspects of new customer modifications and rollouts, from the inception to the installation of a warehouse management system.• Oversee schedules and budgets to ensure quality products and timely services through project management.• Support on software configuration and functionality.• Interaction with sales, systems engineers, developers, and other cross-functional teams.• Prioritize issues list to ensuring the resolution of… Show more • Manage projects including the coordination of all aspects of new customer modifications and rollouts, from the inception to the installation of a warehouse management system.• Oversee schedules and budgets to ensure quality products and timely services through project management.• Support on software configuration and functionality.• Interaction with sales, systems engineers, developers, and other cross-functional teams.• Prioritize issues list to ensuring the resolution of complex code issues.• Lead technical training to internal and external users.• Lead functional training to end users. Show less

Atlanta, Georgia

• Serve as Support Consultant to clients leveraging Manhattan Associate solutions. • Own assigned client’s full support experience delivering world-class support and consulting services.• Proactively troubleshoot and resolve complex issues involving supply chain software solutions. • Define client needs and develops plans for the delivery of solutions/enhancements. • Perform detailed design for specific enhancements. • Identify/recommend continuous improvement initiatives… Show more • Serve as Support Consultant to clients leveraging Manhattan Associate solutions. • Own assigned client’s full support experience delivering world-class support and consulting services.• Proactively troubleshoot and resolve complex issues involving supply chain software solutions. • Define client needs and develops plans for the delivery of solutions/enhancements. • Perform detailed design for specific enhancements. • Identify/recommend continuous improvement initiatives that result in immediate gains for clients. • Guide the client through system implementations of additional functionality. • Provide training, demos and consulting services to ensure clients are maximizing capabilities of Manhattan’s warehouse management solution. Show less

San Juan, Pr

• Lead the architecture and development of an Automobile Loan Request system, written in C# and deployed in ASP.Net.• Lead the test plan, test data and user documentation for the Automobile Loan Request system.• Lead disaster recovery plan discussions.• Lead technical training to the developer team.• Implement a source control software and prosses for the development of the Auto Loan application.

Puerto Rico

• Lead the development of the newspaper distribution system.• Lead training, demos and consulting services to ensure clients are maximizing capabilities of the solutions. • Developing business reports using IBM Cognos and Microsoft Reporting Services.• Lead the design of a solution to automate and optimize newspaper production.• Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.

Guaynabo, Pr

• Duties have included Account Analysis, Receivables Administration, Bank Reconciliation, Daily Cash Reports and General Office Duties.• Reports development using Microsoft Excel and Microsoft Access.