Baptiste Mansuy Email & Phone Number

São Paulo, Brasil

• Management of the local Account Management department - 20 key accounts (management of 2 Account Managers)• Implementation of external and internal governance• Central communication point with the procurement and compliance departments• Global account management for Europe, Asia, and the United States

São Paulo, Brésil

• Implementation of Account Management in Latin America• Management and retention of top 10 key accounts• Definition of an account strategy, an annual business plan, and an associated action plan• Coordination of international teams: pre-sales, business & delivery• Active participation in tenders• Prospecting and identifying new growth opportunities with existing clients

Brazil

• Implementation of a commercial development service• Acquisition of new clients through strategic prospecting (131 new clients and a 10% increase in total revenue – 2022 vs 2021)• Creation of databases, internal reporting tools, and external communication materials• Conducting a market study and building the national commercial strategy• Development of the company's digital presence (65% increase in LinkedIn followers in one year)• Representation of Ecocert Brazil at various events• Opening new business with key accounts

Ville De Paris, Île-De-France, France

As an Area Manager B2B at Nespresso OFFICE, I was in charge of the "17ème arrondissement" of Paris. My core business was focusing on various companies from all industries and sizes. My professional challenges were numerous:SALES MANAGEMENT:• Ensure competitive intelligence• Deliver regular reporting on figures and activity• Gain new customers through phoning, digital and field prospections• Analyse clients' and sales leads' needs• Promote new products and services suitable and dedicated to professional customers and sales leads• Develop and manage a client portfolio (>500 clients) with a "TOP 100" premium included (key accounts)CUSTOMER EXPERIENCE:• Enhance Nespresso coffee experience for each customer• Work closely with the Customer Relationship Center (CRC) based in Lyon• Settle clients' disputes (invoicing, machine failure & maintenance, orders...) via phone, mail and physical appointments and provide support for each client

Prague, Tchéquie

As a Customer Experience Senior Specialist, I was in charge of the French CHR (Café-Hotel-Restaurant) market.• Ensured customer service quality (phone, mail...) for French On Trade clients• Coordinated order management and front office related problem resolution• Drove KPIs improvements (SLA, CSAT & NPS) and reached monthly targets• Mapped and implemented new processes to improve the CX and team efficiency • Trained new team members on Sales Force and SAP

Région De São Paulo, Brésil

As a cross-functional projects Coordinator, I was in charge of:• Data retrieval, management and analysis• Writing, circulating and storing reports after weekly commercial meetings• Analysing the evolution of our KPIs• Helping our passengers in rebooking or creating vouchers for their cancelled flights during the COVID-19 crisis (OSCAR tool)I was also leading various projects for Air France - KLM in Argentina, Brazil and Chile and I managed them in English and Portuguese. Customer Centric Strategy:- Net Promoter Score (NPS):• Analysed NPS for each airport station (lowest & highest scores)• Coordinated airport and marketing teams to brainstorm• Implemented actions to increase NPS per station• Followed-up NPS and built report with easy access- Weekly top 150 customer process:• Analysed our top 150 customers flying in the next days• Informed airport managers to maintain a strong trust-related relationship with them• Built reports with passengers' interviews and share them with local teams• Implemented actions to improve our top passengers' journey- Projects centralization:• Centralised all our customer-driven projects• Built a complete presentation with all our projects, stakeholders and timeline• Stored and shared it with local teams and managersSustainability Project in Latin America:• Sought information about the involvement of Air France-KLM in sustainability• Built a complete presentation (VISME tool) with key figures• Presented the project to various stakeholders• Participated to "Work Green" group to implement sustainable actions within the office in São PauloSales Challenge:• Organised and implemented a challenge for the Call Center of Rio de Janeiro• Decided on the targe (+15% compared to previous year: achieved) and prizes with the managers• Followed the evolution of sales

Région De Paris, France

As a product manager within JCDecaux, I was responsible for two French departments: les Yvelines and l'Essonne. My tasks were numerous:Product Management & Project Management:• Managed, analysed and developed network of outdoor advertising• Guaranteed product quality• Followed up of legislation according to each city (environmental laws, advertising rules...)• Managed the implementation of technical and commercial projectsSales representative & Customer loyalty:• Prospected to find new strong potential spots (high visibility from car drivers and pedestrians & high traffic main highways)• Negotiated new lease agreements • Achieved 100% of the yearly development objectives in less than 8 months• Developed and maintained trust-based relationship with private and professional clients

Région De Toulouse, France

Région De Paris, France

• Searched for new potential high growth companies• Conducted analyses of markets• Tracked new Business Development models• Organized and prepared client meetings (communication medium, sectorial survey…)

Région De New York City, États-Unis

• Developed community management to expand on-line presence • Planned a culinary event for more than 50 guests • Participated in the event management of the international jeweler’s craft company TOUS (cold calling, budget study, clients meeting)

Région De Paris, France

Tod (Trip on demand) is a French startup, in Digital Tourism. If offers a service to connect enthusiast local guides with travellers looking for authentic experiences on an "on demand" model. From the Tod mobile application (available on iOS and Android), the travellers contact the local guides, using real geolocation.• Posted job adverts to recruit more than 15 guides per week• Participated in street marketing actions to increase number of subscriptions• Planned events and managed projects to increase the visibility of the service• Cold called various clients such as guides and travellers to commit to our service• Developed community management to expand on-line presence

Montreal, Canada

• Redesigned website to improve readability and increase hits• Translated website from French into English increasing traffic• Maintained the customer database with sensitive and confidential information• Created a tutorial about MS Access to train team members

Saint-Louis Du Sénégal, Sénégal

• Analysed diesel oil consumption to assessment weekly expense of vehicles• Planned, designed and implemented financial control system to budget, track and forecast expenditures in MS Access database with timeliness and accuracy• Participated in the logistics of harvesting and packaging vegetables

Double Diploma: Msc In International Business And Master In Management - Lille, France

• Accouting • Corporate Finance • Economics of Innovation • Human Resources • Marketing • Project Management • Strategy 3 semesters.

Programa De Educação A Distância, Produtos, Serviços E Experiências

Msc In International Business (Doing Business In Latin America) - Belo Horizonte, Brazil

• Doing Business in Latin America • Environment, Sustainability and Development • Advanced Strategy • International Finance • Innovation.

Msc In International Business (Doing Business In Asia) - Suzhou, China

• Doing Business in Asia • Innovation and Sustainability • Marketing • Project Management • Supply Chain Management

B.S In Business Administration

Baccalauréat - Economies And Social Sciences Specialization