Baptiste Mansuy Email & Phone Number

São Paulo, Brasil

• Management of the local Account Management department - 20 key accounts (management of 2 Account Managers)
• Implementation of external and internal governance
• Central communication point with the procurement and compliance departments
• Global account management for Europe, Asia, and the United States

São Paulo, Brésil

• Implementation of Account Management in Latin America
• Management and retention of top 10 key accounts
• Definition of an account strategy, an annual business plan, and an associated action plan
• Coordination of international teams: pre-sales, business & delivery
• Active participation in tenders
• Prospecting and identifying new growth opportunities with existing clients

Brazil

• Implementation of a commercial development service
• Acquisition of new clients through strategic prospecting (131 new clients and a 10% increase in total revenue – 2022 vs 2021)
• Creation of databases, internal reporting tools, and external communication materials
• Conducting a market study and building the national commercial strategy
• Development of the company's digital presence (65% increase in LinkedIn followers in one year)
• Representation of Ecocert Brazil at various events

Ville De Paris, Île-de-France, France

• As an Area Manager B2B at Nespresso OFFICE, I was in charge of the "17ème arrondissement" of Paris. My core business was focusing on various companies from all industries and sizes. My professional challenges were.
• Ensure competitive intelligence
• Deliver regular reporting on figures and activity
• Gain new customers through phoning, digital and field prospections
• Analyse clients' and sales leads' needs
• Promote new products and services suitable and dedicated to professional customers and sales leads

Prague, Tchéquie

• As a Customer Experience Senior Specialist, I was in charge of the French CHR (Café-Hotel-Restaurant) market.
• Ensured customer service quality (phone, mail...) for French On Trade clients
• Coordinated order management and front office related problem resolution
• Drove KPIs improvements (SLA, CSAT & NPS) and reached monthly targets
• Mapped and implemented new processes to improve the CX and team efficiency
• Trained new team members on Sales Force and SAP

Région De São Paulo, Brésil

• As a cross-functional projects Coordinator, I was in charge of:
• Data retrieval, management and analysis
• Writing, circulating and storing reports after weekly commercial meetings
• Analysing the evolution of our KPIs
• Helping our passengers in rebooking or creating vouchers for their cancelled flights during the COVID-19 crisis (OSCAR tool)I was also leading various projects for Air France - KLM in Argentina, Brazil and Chile and I.
• Analysed NPS for each airport station (lowest & highest scores)

Région De Paris, France

• As a product manager within JCDecaux, I was responsible for two French departments: les Yvelines and l'Essonne. My tasks were numerous:Product Management & Project Management:
• Managed, analysed and developed network of outdoor advertising
• Guaranteed product quality
• Followed up of legislation according to each city (environmental laws, advertising rules...)
• Managed the implementation of technical and commercial projectsSales representative & Customer loyalty:
• Prospected to find new strong potential spots (high visibility from car drivers and pedestrians & high traffic main highways)

Région De Toulouse, France

Région De Paris, France

• Searched for new potential high growth companies
• Conducted analyses of markets
• Tracked new Business Development models
• Organized and prepared client meetings (communication medium, sectorial survey…)

Région De New York City, États-Unis

• Developed community management to expand on-line presence
• Planned a culinary event for more than 50 guests
• Participated in the event management of the international jeweler’s craft company TOUS (cold calling, budget study, clients meeting)

Région De Paris, France

• Tod (Trip on demand) is a French startup, in Digital Tourism. If offers a service to connect enthusiast local guides with travellers looking for authentic experiences on an "on demand" model. From the Tod mobile.
• Posted job adverts to recruit more than 15 guides per week
• Participated in street marketing actions to increase number of subscriptions
• Planned events and managed projects to increase the visibility of the service
• Cold called various clients such as guides and travellers to commit to our service
• Developed community management to expand on-line presence

Montreal, Canada

• Redesigned website to improve readability and increase hits
• Translated website from French into English increasing traffic
• Maintained the customer database with sensitive and confidential information
• Created a tutorial about MS Access to train team members

Saint-Louis Du Sénégal, Sénégal

• Analysed diesel oil consumption to assessment weekly expense of vehicles
• Planned, designed and implemented financial control system to budget, track and forecast expenditures in MS Access database with timeliness and accuracy
• Participated in the logistics of harvesting and packaging vegetables

Double Diploma: Msc In International Business And Master In Management - Lille, France

• Accouting • Corporate Finance • Economics of Innovation • Human Resources • Marketing • Project Management • Strategy 3 semesters on.

Programa De Educação A Distância, Produtos, Serviços E Experiências

Msc In International Business (Doing Business In Latin America) - Belo Horizonte, Brazil

• Doing Business in Latin America • Environment, Sustainability and Development • Advanced Strategy • International Finance • Innovation.

Msc In International Business (Doing Business In Asia) - Suzhou, China

• Doing Business in Asia • Innovation and Sustainability • Marketing • Project Management • Supply Chain Management

B.S In Business Administration

Baccalauréat - Economies And Social Sciences Specialization