Baptiste Tendero Email & Phone Number

Tofino, BC, CA

Tofino, Colombie-Britannique, Canada

Aix-en-Provence, Provence-Alpes-Côte d’Azur, France

• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗼𝗿 𝗮𝘁 𝗛𝗼𝗺𝗮𝗶𝗿, 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗶𝗻𝗴 𝗶𝗻:
• 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭: Spearheaded the training of seasonal staff, ensuring seamless onboarding and efficient follow-up of booking files and customer complaints.
• 𝗕𝟮𝗕/𝗕𝟮𝗖 𝗥𝗲𝘀𝗲𝗿𝘃𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Successfully managed B2B reservations with Tour-Operators, resolving booking issues, negotiating compensation, and optimizing partner sales settings.
• 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀: Oversaw customer relations for multiple countries, including France, Germany, Italy, The UK, The Netherlands, and Poland, demonstrating cultural sensitivity and effective communication.
• 𝗥𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Led e-reputation monitoring on review sites (TripAdvisor, Google) for 110+ campsites, implementing strategies to enhance online presence and address customer feedback.
• 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Managed 2400+ individual and tour operator guest complaints, ensuring prompt resolution before, during, and after their stay.

Aix-en-Provence, Provence-Alpes-Côte d’Azur, France

• 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝗱 𝗶𝗻-𝗱𝗲𝗽𝘁𝗵 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 𝗶𝗻 𝘁𝗵𝗲 𝗼𝗽𝗲𝗻-𝗮𝗶𝗿 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆, 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗶𝗻𝗴 𝗶𝗻:
• 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝗳𝘂𝗹 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻𝘀: Conducted comprehensive consultations, gaining insights into customer preferences, needs, and expectations.
• 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗹𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Developed and implemented customized solutions for campsite guests, incorporating accommodation preferences, activity recommendations, and budget considerations.
• 𝗖𝗿𝗲𝗮𝘁𝗶𝘃𝗲 𝗧𝗿𝗮𝘃𝗲𝗹 𝗖𝗿𝗮𝗳𝘁𝗶𝗻𝗴: Crafted personalized holidays maximizing customer enjoyment, showcasing adaptability and creativity.
• 𝗘𝘂𝗿𝗼𝗽𝗲𝗮𝗻 𝗥𝗲𝗴𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Acquired extensive knowledge of diverse European regions, contributing to a comprehensive understanding of travel dynamics.
• 𝗚𝘂𝗲𝘀𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁: Ensured smooth transitions for campsite guests throughout their stay, fostering positive experiences.

Arles, Provence-Alpes-Côte d’Azur, France

• 𝗠𝘂𝘀𝗲𝘂𝗺 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀
• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Welcomed and assisted customers, facilitating ticket sales.
• 𝗕𝗼𝗼𝗸𝗶𝗻𝗴 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Handled calls for group and school bookings, ensuring efficient coordination.
• 𝗥𝗲𝘁𝗮𝗶𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Managed the museum shop, overseeing product orders, stock, inventory, and direct sales.
• 𝗘𝘃𝗲𝗻𝘁 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Organized schedules for museum activities and kiosks during the summer festival "Arelate."

Arrondissement De Tübingen, Bade-Wurtemberg, Allemagne

• 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
• Conducted drop-in sessions and integration courses for international students, offering training in academic research tools.

Aix-en-Provence, Provence-Alpes-Côte d’Azur, France

• Successfully managed 250+ customer complaints throughout the entire stay, ensuring prompt resolution and satisfaction.
• Oversaw database records, maintaining accurate and up-to-date information.
• Drafted status reports on customer service issues, providing insights for continuous improvement.
• Specialized in handling German and French customer relations, tailoring solutions to meet their specific needs.
• Interacted seamlessly with internal departments and field teams to provide personalized treatment for customer complaints.

Vitrolles, Provence-Alpes-Côte d’Azur, France

Dedicated and customer-focused with a proven track record in delivering exceptional service in a high-paced environment. Adept at efficiently handling various responsibilities, including customer service, order preparation, cash handling, and maintaining a clean and organized workspace.

Master Of Arts - Ma, Ancient History

M.A. in Ancient History. I was able to conduct research in the fields of ecology and the environment during antiquity.

Bachelor'S Degree - Franco-German Double Degree, History, Double Diplôme Franco-Allemand

Bachelor Of Arts - Ba, History - Franco-German Double Degree