Baptiste Torche Email & Phone Number

Genève, Suisse

Genève, Suisse

Québec, Canada

Québec, Canada

Quebec City

Geneva Area, Switzerland

• 4 star superior, 203 rooms and suites
• Managing a 12 members team (middle management position). Reporting to Front Office Manager, and ensuring his duties when necessary.
• Complete supervision of Front Office operations, in permanent teamwork with Reservations, Guest Relations and Housekeeping.
• Follow up of arrivals, guest requests, room assignment and moves, billings, and room division issues solving.
• Optimization of hotel occupancy and revenue in teamwork with Reservation Department.
• Ensuring training and skills improvement of each team member.

Geneva Area, Switzerland

• 4 star superior, 203 rooms and suites
• Individual and group, leisure and business, reservation management, by phone, email, and online channels.
• Anticipating guest arrivals, and following inhouse stay, ensuring all specific requests.
• Permanently in contact with all travel partners, agencies, transporters, OTAs, companies, international and governmental organizations (UN, Missions, Embassies).
• Ensuring personalized and quality phone greeting and following-up.
• Participating in rate and availability management, through allotment channels

Geneva Area, Switzerland

• 4 Star superior, 203 rooms and suites
• Team leader of 3 permanent Night Auditors
• Involved in active recruitment of new colleagues, training and planning schedule management
• Ensuring equivalent responsibilities of a Night Manager (middle management position)

Geneva Area, Switzerland

• 4 star superior, 203 rooms and suites
• Guarantee the maintaining of quality hotel services at night.
• Manage late arrivals, and maximization of the occupation. Next day departures anticipation and city ledgers management.
• Daily audit of all hotel financial activities: control of banking transactions, in local and foreign currency.
• Responsible for hotel security at night.
• Manage front-desk and in-room requests overnight.

Geneva Area, Switzerland

• 5 star, 197 rooms and suites
• Responsible for personalized welcome of international upscale customers.
• Managing arrivals and departures, from guest registration until payment of invoices.
• Guaranteeing the quality of the hotel and customer satisfaction, matching Mandarin Oriental Group standards.
• Anticipation, management and follow-up of any customer requests, for the duration of their stay.
• Success story: upselling with a walk-in guest the two best hotel suites => 20.000 CHF

Région De Paris, France

• 5 star, 124 rooms and suites
• In charge on new 5th star rating standardization
• Front-Office supervision, updating Front Office procedures
• Housekeeping: daily room inspections, updating housekeeping procedures
• Daily guest satisfaction survey and TripAdvisor surveys follow-up, and internal communication
• Master’s Degree Thesis: “Development and Mobility of PMS in Hospitality Industry”

Paris, Île-de-France, France

• 4 star, 231 rooms and suites
• In charge on new 4 star rating standardization
• Front Office: PMS Opera, Check-in/out, Billing, Request Management, VIP greeting
• Implementation and control of new Guest Request Management System
• Daily guest satisfaction survey and TripAdvisor surveys follow-up, and internal communication
• Internal Quality Communication and Projects Management

Paris, Île-de-France, France

4 star, 231 rooms and suitesPorter & Bellboy

Région De Paris, France

5 star, 85 rooms and suitesBellboy/Porter, under the management of Mr. Lionel Lorans, Clefs d'Or France Association CEO, 2010-2012

Paris, Île-de-France, France

• 5 star, 147 rooms and suites
• F&B department: waiter in restaurant, breakfast room and terrace
• Concierge department: bellboy

Région De Paris, France

5 star, 245 rooms and suitesPolyvalent commis de cuisine, under the supervision of the Chef Philippe Legendre, Meilleur Ouvrier de France. http://www.philippelegendre.com/

Master'S Degree In International Hotel Management, Hospitality Administration/Management, With Honors

Bachelor Of Hospitality And Tourism Companies Management, Hospitality Administration/Management, With Honours

Two Years Technical Degree In Hospitality & Catering Management, Hôtellerie Restauration Tourisme, With Honours

Specialization : Finance & Marketing

Secondary School Diploma, Speciality Hospitality & Catering, Hôtellerie Restauration Tourisme, With Honours