En mission chez Humanis, Direction Informatique Groupe - Internet- Coordination d’un plan de bascule de noms de domaine.En mission chez Humanis, Direction Informatique Groupe - Dématérialisation- Maintenance des applications de dématérialisation (GED Hummingbird et LAD Docupost)- Monitoring des flux d’alimentation GED.- Automatisation des reprises d’imports GED sur incident.- Coordination du changement de domaine / scission des Active Directory de l’infrastructure GED- Référent technique sur l’application LAD encaissement.- Rédaction de dossier de déploiement et coordination de mise en production.- Test de charge applicative

-Technical, IT, web, product, process project manager.-Project definition and functional analysis.-Coordinate projects between French suppliers and English service providers from end to end for: (Line Rental, CPS, Broadband, VoIP, Mobile, Satellite Broadband, VPN)-Ability to meet deadlines.-Succesfully managed big tranfers from one provider to another, and from one billing system to another.-Management of relationships with key suppliers.-Responsible for technical support & IT.-Technical support backup provision.-Windows SBS 2008 and Ubuntu Linux server administration.-Management of VoIP soft switch.-Repetitive task automation (backup, billing, confirmation letters, documents, emails and sms sending, order updates, activity reports, statistics, etc...).-Lead developer.-Framework building using PHP, MySQL, jQuery and Twitter Bootstrap, in order to speed up the development process and to standardize projects.-Development of CRM solutions with Avaya CTI integration and real time statistics.-Creation of a Google Analytics equivalent meant to monitor effectiveness and seasonality of offline campaigns.-Building and Design of several order processing tools that communicate with suppliers’ interface using multiple formats (xml, json, csv, et excel) multiple transmission methods (email, ftp, sftp, APIs REST and SOAP) and feeding the billing system.-Implementation of communication rules and new communications methods (shared mailboxes, chat, wiki, sms, forum, Google groups for business, post-it tax).-Creation of wordpress plug-ins.-Continuous improvement of tools and processes meant to reduce the back office staff needs and to allow teams to focus on customer service provision.-Writing of documentation and processes as well as training provision.-Lean, Six Sigma and Toyota Production System advocate.-Major input in terms of company strategy and organisation.

-Managed a team of 17 technicians for 3 documentation software editors (Editions Francis Lefebvre, Editions Legislatives & Dalloz)-Organized technicians’ planning (dealing with sickness, holidays & general HRM duties).-Produced daily statistics and monthly reports for customers-Maintained quality goals as per contract requirements and quality services-Listened to recorded calls from technicians to asses their speech quality and following their progression with regular interview-Evaluated and anticipated the impact of arisen problemsIT Support Technician:-Level 1 to Level 3 Technical Support for ISP Tele2 ADSL-Troubleshot access to internet, VoIP, IPTV, email, ftp, wifi, and router-Called back customers wishing to cease subscription & investigating alternative solutions-Dealt with VIP, beta testers and most difficult customers-Provided technical help to the other technicians-Validated intervention queries & hardware exchanges-Worked as the Team Leader's backup

-Helpdesk IT support to legal professionals (solicitors & bailiffs)-On site software package installation, configuration & training on-Wrote procedures & documentations-Managed and implemented UNIX and Windows 2003 Servers