Rajesh Roshan Dash Email & Phone Number

Mysuru, Karnataka, India

• Managed the IT infrastructure for clients across various industries, achieving 20L of cost savings, efficiency improvement, and service quality enhancement through continuous improvement and introduction of IT best practices.• Led a team of 10 IT engineers and technicians for IT automation, deployment of services/software, and troubleshooting of issues, resulting in 15% increase in productivity and mentoring success.• Designed, installed, configured, maintained, and upgraded network, server, storage, and security systems for optimal performance and availability, ensuring compliance with SLAs and OLAs for IT service delivery and customer satisfaction.• Coordinated with vendors and suppliers for procurement, installation, maintenance, and support of hardware and software, negotiating new vendor contracts resulting in 20% reduction in expenses.• Developed and implemented IT standards and procedures for network security, data protection, backup and recovery, system monitoring, and incident management, ensuring no data loss during a major system outage.• Prepared and managed IT budgets and forecasts for IT infrastructure projects and operations, communicating changes in technology and services from the IT department to the appropriate stakeholders and personnel.

Mysuru Area, India

• Collaborated with clients to determine cost effective, user friendly and need based software and hardware solutions.• Designed company Manuals for the organization on the troubleshooting protocols & responsible for training of the co-workers on the importance of the same.• Ensured outstanding helpdesk service to internal and external customers 24*7 with zero percent revenue leakage during pre and post Covid scenario.• Acquired and maintained knowledge of product offerings, current support policies & methods of support delivery to provide technically accurate solutions to users.• Hardware, Software and Security patches are 100% compliant as per the organization standards.• Reviewed and analyzed security logs to determine and alleviate network threats.• Ensuring the support requests from end users within the TAT to ensure smooth operational activity.• Overnight support was extended to setup the WFH scenario during the lock down.• Online Manual Documented known fixes in knowledge base for reference of team members.• Critically of the technical stuff explained to non-technical Stakeholders to promote the importance of data secrecy and privacy.

Mysuru, Karnataka, India

• Identified systems inefficiencies through performance data analysis.• Resolved issues related to operational components for LAN, WAN, & voice systems.• Performed root cause analysis to provide resolutions for production issues.• Ensured day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.• Ensuring the allocation of system needs and workstation to the new joiners.• Up-keeping inventory of installed desktop hardware and software components to keep records accurate and updated.• Broke down and evaluated user problems, personal expertise, and probing questions.• New version of Patched software was installed to eliminate security problems and protect data.

Mysuru, Karnataka, India

Mysuru Area, India

Installing and managing Hyper-V Server on 2008 R2 and 2012 core.Installation, Configuration and troubleshooting of Windows 2008 R2 ServerActive Directory users and groups managementImplementation, configuration and administration of DNS, DHCPInstallation and troubleshooting of MS office ProductConfiguring and troubleshooting of MS Outlook, Outlook express, Windows live.Configuring SonicWall for site filtering, anti-spamming and security by updating the content filterConfiguring PepLink (Load balancer) for site filtering and outbound policyBlocking Websites using default host file and other tools.Updating servers and client OS with latest service packs and updates manually.Managing and controlling systems using remote support tools.WIFI access points installation, configuration and troubleshooting.Symantec Antivirus Monitoring, Policy Update, Troubleshooting.Collecting asset details and maintaining the Inventory for hardware and software.Coordinate with vendor (Hardware, Network, and ISP) to resolve related issue.

Mysuru, Karnataka, India

As Desktop Support Engineer providing technical support to users for their day-to-day problems. Determining the Root Cause Correct Action analysis and providing solution to incidents. Installation & troubleshooting of Desktops and Laptops. Installation and troubleshooting of MS office Product. Monitoring and troubleshooting Daily backup and scheduling backup through Symantec backup software. Installing and Maintaining network switches.I was in-charge of 15 members team.Allocating daily jobs and workloads to teammates. Troubleshooting of LAN Issues. Installation and troubleshooting of E-Mail Client Applications. WIFI access points installation, configuration, and troubleshooting. Installation and troubleshooting of Desktops, Scanners and Network Printer. Updating servers and client OS with latest service packs and updates manually. WIFI access points installation, configuration, and troubleshooting. Symantec Antivirus Monitoring, Policy Update, Troubleshooting. Closing the Ticket by using ticketing Tool as per incident matrix. Provide weekend and after hours on-call support. Provide required support for various departments through RDP, VNC & Ammy Admin. Ensures that physical inventory levels are monitored and replenished as needed.

Bachelor'S Degree, Chemistry, Botany, Zoology

BSc in Chemistry, Botany, Zoology

Puc In Science, Physics, Chemistry, Botany, Zoology, Mathematics

10Th Standard Certificate, General Studies