Manager Of Technical Support Center
Current* Employee management in the form of 24-hour shifts, including holidays and weekends* Management of two teams with different work contents, Amethyst and Knowledge Manager* Monthly shift schedules* Work with the company's human resources department on an ongoing basis* Control of calls that are passed on to technical teams outside the center* Arranging processes within the organization, such as automating processes, arranging work processes in front of technical teams, and… Show more * Employee management in the form of 24-hour shifts, including holidays and weekends* Management of two teams with different work contents, Amethyst and Knowledge Manager* Monthly shift schedules* Work with the company's human resources department on an ongoing basis* Control of calls that are passed on to technical teams outside the center* Arranging processes within the organization, such as automating processes, arranging work processes in front of technical teams, and implementing a single absorption process / new system absorption* Ongoing monitoring and control of SLAs with the customer* Managing the team's recruitment process - employee interview, contract signing, and classification Show less
