Verbit's captioning & transcription make environments accessible and engaging to diverse audiences. Verbit's AI technology + human transcriber network deliver word-for-word transcripts & captions at turnaround times 10X faster than industry standards.

• Recruited to return to Knowre to manage the launch of a new and expanded K-12 school product• Developed and implemented customer onboarding process, achieving initial targets ahead of schedule•. Led customer support activities for school product with customer/trial reported satisfaction rate of 4.8/5• Project lead on the development and on time release of a new, in-product user on-boarding experience

• Managed and implemented post-sale customer journey including onboarding, orientation, and ongoing support.• Led Program team that included one Program Manager and 1-2 Data Analytics Interns per semester.• Conducted approximately 25 webinar based check-in calls each week with district and school level administrators. Calls included self-created resources on monthly themes, a review of engagement data, and on-going coaching.• Designed and facilitated 3 and 6-hour on-site professional development experiences for groups of 35 educators. • Worked directly with leadership of contracted learning management system to build out an interactive learning interface and effective engagement tracking data portal.• Supported content development process through script review, production coordination and feedback solicitation.

• Project Manager for nationwide partnership with Sylvan Learning, Inc.• Serve as the primary customer advocate to the product development team.• Lead customer support activities which have a customer reported satisfaction rate of 4.65/5.• Design and distribute customer surveys. Analyze data and present findings to internal product, content, and leadership teams.• Provide feedback on the design and development of Knowre’s web-based math programs.

• Supported prospective school customers at all stages of the program evaluation and adoption process. • Designed and implemented over 200 live and recorded web-based trainings for teachers, administrators, and partners.• Liaised with external partners to insure seamless product roll out and high user acquisition rates.

• Managed the Lainer-Masa Fellowship, a three semester long Fellowship for aspiring Jewish professionals. The Fellowship includes an internship, mentorship, a conference, and professional development. There were 18 Fellows in the program. • Coordinated the Grinspoon-Steinhardt Awards for Excellence in Jewish Education. The program included 50 communities from across North America.• Conducted focus groups and interviews on the topic of local, informal Jewish education. Analyzed data and presented findings and recommendations at community meetings.

• Planned and executed lessons in subject areas of math and social studies.• Lead teacher in a two teacher classroom environment.• Helped to design new fourth grade Social Studies curriculum.