Baraa Ali Email & Phone Number

I’m an operation manager at APS with more than 6 years in the electronic payment field responsible for many tasks like: -* Oversaw day-to-day operations of e-payment processing, including transaction monitoring, and customer support.* Developed and implemented strategies to streamline operations, resulting in reduction in processing times.* Managed a team of [8] employees, providing training and guidance to ensure high performance and adherence to company policies.* Collaborated with cross-functional teams to improve product offerings and enhance the customer experience.* Monitored and analyzed transaction data to identify trends and opportunities for improvement.* Implemented new processes and procedures to enhance operational efficiency and reduce errors.* Conducted regular performance evaluations and provided feedback to team members.* Ensured compliance with industry regulations and company policies.Skills:* Proficient in e-payment systems and technologies* Strong analytical and problem-solving skills* Excellent communication and leadership abilities* Proven track record of driving process improvements* Knowledge of industry regulations and compliance standards

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  Al-Nahrain University

  Information Technology