An IT Help Desk support Sr. Assoc-Help Desk I learned more about network configuration & switch configuration & Sophos firewall, able to handle the SD and troubleshooting all kind of issue a user issue or a machine issue & troubleshooting with Avaya software or hardware, using the service now portal to handle a ticket, using Azure portal

An IT Help Desk support as an internship I learned more about network configuration & switch configuration & Sophos firewall, able to handle the SD and troubleshooting all kind of issue a user issue or a machine issue & troubleshooting with Avaya software or hardware, using the service now portal to handle a ticket, using Azure portal to encrypted the machine or decrypted it using mainapp as an inventory manage warehouse.

A training Program Assistant for installing fingerprint devices, it help desk, installing servers at IT department. We learnt by Eng. Mohamed Rafaat tasks about networking, IP addressing, Security Systems admin, Virtualization, Service desk and Fiber optics.

Responsible for maintaining computers, installing software, maintaining hardware, assistant for installing cameras and fingerprint devices and smart home system that allows homeowners to control appliances, thermostats, lights, and other devices remotely using a smartphone or tablet through an internet connection.