It Support Technician Ii
CurrentIncident Management through JiraBuild Plan and Inventory Asset Management Lead (Office, Jira)Company wide implementation of new build process utilizing AutoPilotPrimary contact for employee change notification equipmentEveryday use of local domain tools Active Directory and SCCMContinuing to help implement Cloud tools Azure AD and Intune Cisco Phone Setup for users across company sitesIT Support across Middleton, Mazo, and all remote sitesExperience troubleshooting network related inquiries of ETC employees and working with IT infrastructure team membersVPN and other remote solution installation and troubleshooting experience (FortiClient, VMware Horizon)Conference room setup and troubleshooting experiencePhysical cable routing in tech rooms across Middleton/Mazo