As a Technical Support Specialist at Digix Services Ltd, I provide IT solutions and services to a diverse range of clients. I use my skills in Unix, Automation, Customer Success, and Technical Support to streamline troubleshooting processes, propose technical feasibility solutions, design and implement system security and data assurance, write and maintain custom scripts, resolve issues related to operational components, provide 2nd and 3rd level technical support, and facilitate installation processes. I have successfully delivered project requirements on time, enhanced system efficiency and performance, and improved customer satisfaction and retention.I am also a Full Stack Software Engineering student at Moringa School, a prestigious and innovative coding bootcamp. I am passionate about learning new technologies and applying them to real-world scenarios. I have gained proficiency in React, Ruby on Rails and MySQL, and I have developed and deployed web applications and databases. I value collaboration, communication, and creativity, and I strive to bring diverse perspectives and experiences to the team. My goal is to leverage my technical and customer support skills to solve complex problems and create impact solutions.