• Directed and managed compliance activities to ensure adherence to legal and regulatory standards, collaborating with internal teams to develop and enforce comprehensive compliance policies and procedures.• Reported suspicious transactions to the Chief Compliance Officer for further review and action.• Executed thorough EDD and CDD, including the review and validation of Know Your Customer (KYC) documents for new and existing clients, ensuring compliance with AML/Sanctions Policies and accurate risk level assessments.• Utilized Integrated Enterprise Management System (IEMS) for efficient management of compliance data and processes, streamlining transaction monitoring and reporting procedures.• Managed cases involving Politically Exposed Persons (PEPs) and sanctioned individuals, ensuring that compliance protocols were strictly followed.• Prepared and submitted Suspicious Activity Reports (SAR/STR) in accordance with applicable laws and procedures, reporting findings to the Financial Intelligence Unit (FIU) using goAML.• Liaised with the Financial Intelligence Unit at the Central Bank for further investigation and compliance confirmation.• Conducted daily customer onboarding, transaction alert reviews, and validated EDD documents for ongoing compliance.• Responsible for onboarding, re-KYC, and periodic reviews for exchange house and correspondent bank clients.• Oversaw transaction monitoring for suspicious or fraudulent activities, ensuring that all compliance documentation met regulatory standards and facilitated audits.• Coordinated with external auditors and regulatory bodies to facilitate inspections and ensure that all compliance practices meet CBUAE standards and requirements

Responsibility for supervising staff, assigning tasks, and reporting to superiors, as well as solving customer inquiries and problems and improving strategies and procedures.

Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

On behalf of company, answering questions, providing product or service information, and handling any complaints or positive feedback. And Ensure the customers were satisfied with the services.

Developing a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.