Managing end-to-end processes for closing purchase orders and financial transactions, addressing daily sales team requests, managing calculations (ARR, Renewals), and resolving related issues across Asia and the Middle East & Africa regions.• Experienced a 30% increase in the number of customers I managed throughout my first year, due to high performance and my desire to take on additional responsibilities• Improved client processes in Asia by leveraging expertise gained from managing… Show more Managing end-to-end processes for closing purchase orders and financial transactions, addressing daily sales team requests, managing calculations (ARR, Renewals), and resolving related issues across Asia and the Middle East & Africa regions.• Experienced a 30% increase in the number of customers I managed throughout my first year, due to high performance and my desire to take on additional responsibilities• Improved client processes in Asia by leveraging expertise gained from managing process operations in the Middle East and Africa, resulting in a 17% time savings in the end-to-end order process• Reduce customer complaints by 10% across the end-to-end order process, which includes purchase orders, invoice oversight, and dispute resolution, by streamlining manual tasks and enhancing internal communication• Collaborating with cross-functional teams, including Sales, Deal Desk, Operations, Security Services, Legal, and Finance, to solved ongoing problems with customer orders, including implementing automatic testing mechanisms to prevent issues and ensure the smooth operation of the finance processes• Proactively identify process improvement opportunities and implement solutions to enhance finance workflow effectiveness at CyberArk. Successfully deployed a solution to prevent duplication of work within the finance process and instituted a requirement for sales teams to provide detailed transaction information, reducing delays and improving overall efficiency• Achieved departmental goals on punctuality and 95% accuracy, ensuring SOX compliance by optimizing order processing workflows, and training team members on best practices• Integrating critical information across quotes and purchase orders by analyzing big data sets from SalesForce to NetSuite/Zone to minimize errors and improve order accuracy Show less

• Spearheaded the detection and mitigation of various high-profile fraudulent attack types for customers, including phishing, trojan, mobile attacks, and similar fraud attacks, by analyzing big live data sets from multiple third–party sources• Managed customer communication and owned the escalation process of critical customer fraud attacks, including live support through chat and phone in case of a critical threat to the customer systems and immediate recommendations for future risk… Show more • Spearheaded the detection and mitigation of various high-profile fraudulent attack types for customers, including phishing, trojan, mobile attacks, and similar fraud attacks, by analyzing big live data sets from multiple third–party sources• Managed customer communication and owned the escalation process of critical customer fraud attacks, including live support through chat and phone in case of a critical threat to the customer systems and immediate recommendations for future risk mitigation• Enhanced the team's early detection KPI by 18% YoY by training team members in detection methods and providing proactive guidance to optimize their daily performance• Collaborated with cross-functional teams to implement process improvements, effectively reducing customer inquiries response times by 21% by Introducing an automated alert system for detecting new attacks. This enabled swift task distribution among team members without managerial oversight Show less

Senior Chief Sergeant, Infantry - Golani• Led a team of 13 soldiers as a commander, focusing on their training and professional development• Utilized strong coordination and planning skills to achieve objectives on schedule consistently• Demonstrated success in operating effectively within tight deadlines and a fast-paced environment