•Managing, executing, and controlling customer sessions on vBNG (NetElastic, SE400, and 6Wind) and Radius.•Domain( Metunic, Web.com, OnlineNIC)•Managing Active Directory, monitoring tools, spam gateway, VOIP, A2Billing, Xen, ESXi, servers etc.•Monitoring all devices and data links of Grid Telekom data center and infrastructure using tools such as Cacti, Grafana, and Zabbix for POPs, servers, peerings (like Cogent, Netix, etc.), xDSL, FTTX, and ME circuits.•Identifying faults… Show more •Managing, executing, and controlling customer sessions on vBNG (NetElastic, SE400, and 6Wind) and Radius.•Domain( Metunic, Web.com, OnlineNIC)•Managing Active Directory, monitoring tools, spam gateway, VOIP, A2Billing, Xen, ESXi, servers etc.•Monitoring all devices and data links of Grid Telekom data center and infrastructure using tools such as Cacti, Grafana, and Zabbix for POPs, servers, peerings (like Cogent, Netix, etc.), xDSL, FTTX, and ME circuits.•Identifying faults, raising and following trouble tickets, and providing resolution.•Checking the status of uplinks, ports, and BGP sessions of backbones with show commands as Layer 1&2 support.•Supporting Parallels Plesk, web, SSL, and mail hosting services.•Blocking URLs in the URL blocking server(WebKilit) according to TIB, BTK, and ESB regulations.•Ensuring necessary escalations for link outages, service quality problems, and network performance problems if needed.•Managing DNS records (A, MX, CNAME, TXT, PTR, etc.).•Setting up and configuring Windows and Linux servers, assigning IP addresses, and making line connections.•Managing KVM switch for customer use.•Recording planned work activities and notifying the customers.•Developing and implementing technical measures to protect against cybercrime.•L1 & L2 troubleshooting.•Configuring ONU/ONT.•Reporting and analyzing DSLAM/OLT devices.•Managing and organizing field activities of infrastructure teams.•Managing and organizing data center activities. Show less