• Responsible for the infrastructure, applications, and operations of servers, network, desktops, and numerous IT services, equipment, and systems for corporate office.• Managed 3 Windows Server 2003/2008/2016 servers including deployment, hardware, software, configuration, troubleshooting, and performance monitoring.• Administered multiple Windows Server roles and features comprising File, Print, Terminal, and Windows Server Update Services, and Active Directory services including user and group accounts and group policies.• Managed mailboxes and distribution groups, performed maintenance, performance monitoring, and troubleshooting for MS Exchange 2003 server.• Supervised helpdesk operations ensuring helpdesk calls and tickets were properly documented, responded to, and resolved according to performance benchmarks.• Directed daily operations, maintenance, and troubleshooting of 25+ operation User computer systems and related servers, including hardware, software, connectivity, and peripherals.

• Install/configure hardware and perform all hardware, software, and firmware upgrades• Perform equipment staging, planning, calculate system hardware layouts within development, test, and production environments• Resolve System and Hardware related issues in a timely manner• Installs, relocates, reconfigures, removes, and maintains hardware, voice, and online data processing equipment.• Receives, troubleshoots and resolves inbound customer and internally escalated calls relating to system hardware or software issues.• Work with remote OS support teams to troubleshoot hardware failures.• Identify process problems and inefficiencies including the root cause and recommend solutions.

• Installation and configuration of software, hardware, and networks.• Ensure the IT infrastructure’s security and efficiency.• Monitoring system performance and troubleshooting.• Recognizing and carrying out system upgrades.• Web system upkeep, enhancement, and security.• Creating data backups and protecting information.• Account creation for both new and existing employees.

• Installation and configuration of software, hardware, and networks.• Ensure the IT infrastructure’s security and efficiency.• Monitoring system performance and troubleshooting.• Recognizing and carrying out system upgrades.• Web system upkeep, enhancement, and security.• Creating data backups and protecting information.• Account creation for both new and existing employees.

• Install and configure computer software, hardware, networks, and peripheral equipment• Troubleshoot and resolve software and hardware issues quickly and efficiently• Provide steps to help internal and external users resolve technical problems• Visit User Location and diagnose, rectify the Technical Problems for the User/Customer.• Create accounts for new users and assist with password or login problems