I Hardware & Network support for HP PROLIANT SERVERS DL380, DL380G5, DL585, BL465C G5 and HP BLADE SYSTEM C7000. Installation, Configuration and Administration of Windows 2003 Server. Implementing, Configuring and Managing Active Directory services & Components. Implementation and administration of DNS, DHCP & WINS. Installing & managing the client deployment EWP software for the client Desktop & Laptop. Installing & configuring the MS-Outlook, MS-Communicator & VPN connectivity. Co-ordination with the vendors for the installation & Mounting of Servers, Switches, Routers, Firewalls & Racks.  Co-ordination with the Corporate IT team for any major IT infrastructure activities in the site. Assisting the Global network team for the installation of MUX, ROUTER & WAN accelerator & secondary WAN link connection in the site with the help of Telecom team (Airtel & Tata). Troubleshooting the user hardware & Network problems. Responsible for the WAN connectivity, WLAN & VLAN connectivity, Printers, Internet Connections, IP Phones & Conference phones connections. Managing the regular calls which was raised by the users through helpdesk portal& provide the solutions.  Installation of application tools such as Clear Case, Clear quest and CME & SDE. Follow up the tickets with the Global IS/IT team for the critical issues. Call logging to HP & coordination for the major issues in hardware support. Responsible for generating various types of reports which includes asset management.

Deputed as a SYSTEM SUPPORT ENGINEER in AVIVA LIFE NSURANCE Worked as a Team leader for the team size of 7 engineers. Responsibility for the Customer support level, HP escalation level & Management level for this team Hardware supports for HP Desktop’s & Laptop’s n the client site. Installing, Configuring and Troubleshooting of Windows XP professional Installing & troubleshooting Citrix application and Symantec Antivirus Troubleshooting the network problems and hardware problems Responsible for generating various types of reports which includes hardware management, inventory management, change management, application management and vendor management Co-ordination with HP for Hardware Support for major issues

Roles & Responsibilities:Worked as a Team leader for the team size of 7 engineers. Responsibility for the Customer support level, HP escalation level & Management level for this teamHardware supports for HP Desktop's & Laptop's n the client site.Installing, Configuring and Troubleshooting of Windows XP professionalInstalling & troubleshooting Citrix application and Symantec AntivirusTroubleshooting the network problems and hardware problemsResponsible for generating various types of reports which includes hardware management, inventory management, change management, application management and vendor managementCo-ordination with HP for Hardware Support for major issuesHCL INFO SYSTEMS LIMITED, PONDICHERRYCompany Profile: HCL INFO SYSTEMS LIMITED is a production unit in Sedarapet, Pondicherry for the Desktop & Server products.

Roles & Responsibilities:Worked in a product engineering group department to test & analyze the new Motherboards with all type of configurations.Assembling and testing of Desktops & Servers for the various platforms.Field Technical problem analysis & troubleshooting.Testing and Evaluation of new Motherboards, External Cards, Processor & Memory with the compatible drivers.Troubleshooting Printer related problemsAchievements: Played a Major role in the Migration of office to another site.Excellence Award from IBM for the support of System & HardwareContributed as a individual engineer in SONY ERICSSON & Managed nearly 350 usersCo-ordination with corporate IT & service provider for the Secondary/Redundant WAN connection implementation in site.Projects: Installation of WAN accelerator & Verizon routers in the site & the co-ordination with the vendors.Installation of WAN accelerator & Routers in the site with the help of vendors.Patching has been done between the Router & Core Switch.Co-ordination with the global team for any change activity done on TELCO area.Capable to track the network problems & troubleshoot.Installation of switches & network equipments for the OPEN LAB network for Wipro & L&T users for the SYMBIAN project.Installation of device such as Switch, WAP & Antenna.Network patching done from Switch to the client ports,Co-ordination with the global team for the configuration of switch & WAP for the WLAN to browse the OPEN LAB official sites through mobile.Troubleshooting the network problems in switch, port & WAP areas.Installation of switches & network equipments for the BLUE ROOM network for IBM users in SEMC. Installation of device such as Switch & cabling has been done to the client port.Network patching done from Switch to the client ports,Co-ordination with the global team for the configuration of switchTroubleshooting the network problems.

Roles & Responsibilities:Worked in a product engineering group department to test & analyze the new Motherboards with all type of configurations.Assembling and testing of Desktops & Servers for the various platforms.Field Technical problem analysis & troubleshooting.Testing and Evaluation of new Motherboards, External Cards, Processor & Memory with the compatible drivers.Troubleshooting Printer related problems