Onsite Support Engineer
CurrentI Hardware & Network support for HP PROLIANT SERVERS DL380, DL380G5, DL585, BL465C G5 and HP BLADE SYSTEM C7000. Installation, Configuration and Administration of Windows 2003 Server. Implementing, Configuring and Managing Active Directory services & Components. Implementation and administration of DNS, DHCP & WINS. Installing & managing the client deployment EWP software for the client Desktop & Laptop. Installing & configuring the MS-Outlook, MS-Communicator & VPN connectivity. Co-ordination with the vendors for the installation & Mounting of Servers, Switches, Routers, Firewalls & Racks. Co-ordination with the Corporate IT team for any major IT infrastructure activities in the site. Assisting the Global network team for the installation of MUX, ROUTER & WAN accelerator & secondary WAN link connection in the site with the help of Telecom team (Airtel & Tata). Troubleshooting the user hardware & Network problems. Responsible for the WAN connectivity, WLAN & VLAN connectivity, Printers, Internet Connections, IP Phones & Conference phones connections. Managing the regular calls which was raised by the users through helpdesk portal& provide the solutions. Installation of application tools such as Clear Case, Clear quest and CME & SDE. Follow up the tickets with the Global IS/IT team for the critical issues. Call logging to HP & coordination for the major issues in hardware support. Responsible for generating various types of reports which includes asset management.