Barani Das Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

1) Customer Communication:* Handling both Air and Ocean shipment for North India clients.* Serves as the primary point of contact for clients, addressing their inquiries, providing shipment updates, and resolving concerns promptly.* Maintaining clear and proactive communication with clients, ensuring a high level of customer satisfaction and service level.* Sharing DSR and Pre alert documents. 2) Shipment Coordination:* Coordinate and monitor the entire import process, ensuring smooth cargo movement from origin to destination.* Collaborate with agents and other service providers for Import shipments.* Coordinate with operations team to file IGM by providing pre-alert documents.* Coordinate with client's CHA for filing BOE.* Coordinate with Fin-ops team to raise Proforma Invoice and once approved by sales, Final Tax Invoice is shared to client along with supporting documents.3) Problem Resolution:* Proactively identify and address any issues that may arise during the Import process, working collaboratively with internal teams to find timely solutions.* Investigate and resolve customer complaints or discrepancies, ensuring a positive resolution.

Dubai, United Arab Emirates

Objective: The primary objective of the pricing team members is to maintain and improve pentagon market share for new and existing businesses within the GCC.* Effectively managed air and ocean rate inquiries. * Handles and responds promptly to customer inquiries and requests for quotations (RFQ) for both domestic and overseas offices and key account clientele.* Deals and sources the best pricing, spot rates, and quickest options from airlines, carriers, trucking, vendors, and agents.* Negotiate, coordinate, and confirm bookings with airlines/carriers, trucking vendors, and agents.* Updating and maintaining quotations in rate software application CW1.* Analysing customer data to develop understanding of their shipment profile and service requirements.* Follows up and monitors outcome of pricing and quotation requests and gain customer approval and confirmation.* Assisted with research and analysis of data in support of client and management requirements.

Chennai, Tamil Nadu, India

* Company Core Values: Constant Care, Humbleness, Uprightness, Our Employees, Our Name* Part of Pricing Support Team, Responsible for supporting Trade and Revenue Management Team* Updating both short-term and long-term rates in the system based on pricing manager's instruction* Worked across APA, NAM,LAM, and EUR Trade and collaborated with various pricing managers across global offices* Resolving pricing-related queries via email, chats, and calls* Adhering to standardized processes and tasks without compromising customer experience* Working Independently and assisting team to achieve set target within SLA and Providing ideas for process Improvement and Agile activities.

Bengaluru, Karnataka, India

* Identifying the customer’s issue and resolving it in line with the company policy to achieve first-touch resolution.* Solving customer queries through emails and chat support. * Recommending the best possible alternative to customers in order to retain customers and provide customer satisfaction. * Validate the customer's profile and report to the manager for any unusual activity.* Identifying the root cause for customer dissatisfaction and informing the manager. * Proficient at day-to-day activities and updating records for an assured working process. * RCA (root cause analysis) DSAT polls, errors committed, and developing an action plan to resolve the issue. * Help the team to contribute quality work by assessing their work and fill the gaps, If needed by identifying.* Improvement opportunities for the process.

Bengaluru, Karnataka, India

* Handling day-to-day operational customer service via inbound calls and outbound calls.* Meet and improve schedule guidelines like log-in, breaks, availability, on-call handling time, etc.* Demonstrate reliable attendance to avoid additional stress for team members by logging in and being available at the start of the scheduled shift.* Completing assigned tasks accurately and within the required customer service level agreements.* Display professional, positive, and courteous phone etiquette.* Resolve caller's issue accurately and efficiently to minimize call backs.* Understand and proactively addresses user's concerns, identifying the root of the issue.

Chennai, Tamil Nadu, India

* Senior Customer Service Executive for Mortgage process (Barclays Bank UK)* Taking lending decisions in accordance with current risk appetite, processes and procedures.* Supported and guided colleagues on all matters relating to mortgage underwriting and completion.* Managed high volumes of applications and worked on service-level agreements to make sure we’re providing an efficient and effective service.* Verifying mortgage applications and approving fund releases.* Closing Mortgage by releasing fund to client on time.

Chennai, Tamil Nadu, India

* AR caller for physician billing.* Attaining daily, weekly, and monthly targets specified by the process. Supported the team to achieve revenue goals.* Gained knowledge on revenue cycle management and denial management.* Prompt action on denials and analyzing the root cause of denials.

Diploma In Freight Forwarding, Logistics, Materials, And Supply Chain Management, A

Bachelor Of Commerce, Accounting And Business/Management, B

Activities and Societies: EDC( Entrepreneur Development Cell)

Business/Commerce, General, A

Activities and Societies: Football, Cricket, Quiz competition