Barani Das
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Barani Das Email & Phone Number

Senior Customer Service Associate - USA OPERATIONS at WIZ
Location: Chennai, Tamil Nadu, India 9 work roles 3 schools
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Current company
WIZ
Role
Senior Customer Service Associate - USA OPERATIONS
Location
Chennai, Tamil Nadu, India
Company size

Who is Barani Das? Overview

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Quick answer

Barani Das is listed as Senior Customer Service Associate - USA OPERATIONS at WIZ, a company with 414 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Barani Das.

Barani Das previously worked as Senior Customer Service Associate - CROSS TRADE at Wiz and Senior Customer Service Associate - IMPORT at Wiz. Barani Das holds Diploma In Freight Forwarding, Logistics, Materials, And Supply Chain Management, A from Exim Academy.

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Email format at WIZ

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WIZ

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Profile bio

About Barani Das

Dedicated and results-driven senior customer service expert with over a decade of experience across diverse industries, including 5 years specializing in shipping and logistics. I excel in building strong client relationships and delivering exceptional support, ensuring customer satisfaction and loyalty. My background includes streamlining operations, resolving complex issues, and enhancing team performance to meet organizational goals. Passionate about optimizing processes and leveraging technology to improve service delivery, I thrive in fast-paced environments where I can contribute to the success of both the customer and the business. Let’s connect and explore how I can add value to your team!

Current workplace

Barani Das's current company

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WIZ
Wiz
Senior Customer Service Associate - USA OPERATIONS
Chennai, TN, IN
Website
Employees
414
AeroLeads page
9 roles

Barani Das work experience

A career timeline built from the work history available for this profile.

Senior Customer Service Associate - Usa Operations

Wiz

Chennai, TN, IN

Senior Customer Service Associate - Cross Trade

Current
Wiz

Chennai, Tamil Nadu, India

Oct 2024 - Present

Senior Customer Service Associate - Import

Wiz

Chennai, Tamil Nadu, India

1) Customer Communication:* Handling both Air and Ocean shipment for North India clients.* Serves as the primary point of contact for clients, addressing their inquiries, providing shipment updates, and resolving concerns promptly.* Maintaining clear and proactive communication with clients, ensuring a high level of customer satisfaction and service.

Sep 2023 - Sep 2024

Pricing Executive

Dubai, United Arab Emirates

Objective: The primary objective of the pricing team members is to maintain and improve pentagon market share for new and existing businesses within the GCC.* Effectively managed air and ocean rate inquiries. * Handles and responds promptly to customer inquiries and requests for quotations (RFQ) for both domestic and overseas offices and key account.

Mar 2023 - May 2023

Process Expert

Chennai, Tamil Nadu, India

* Company Core Values: Constant Care, Humbleness, Uprightness, Our Employees, Our Name* Part of Pricing Support Team, Responsible for supporting Trade and Revenue Management Team* Updating both short-term and long-term rates in the system based on pricing manager's instruction* Worked across APA, NAM,LAM, and EUR Trade and collaborated with various pricing.

Dec 2018 - Jan 2023

Senior Customer Service Representative

Bengaluru, Karnataka, India

* Identifying the customer’s issue and resolving it in line with the company policy to achieve first-touch resolution.* Solving customer queries through emails and chat support. * Recommending the best possible alternative to customers in order to retain customers and provide customer satisfaction. * Validate the customer's profile and report to the.

Sep 2017 - Sep 2018

Customer Support Officer

Bengaluru, Karnataka, India

* Handling day-to-day operational customer service via inbound calls and outbound calls.* Meet and improve schedule guidelines like log-in, breaks, availability, on-call handling time, etc.* Demonstrate reliable attendance to avoid additional stress for team members by logging in and being available at the start of the scheduled shift.* Completing assigned.

Apr 2016 - Sep 2017

Senior Customer Service Executive

Chennai, Tamil Nadu, India

* Senior Customer Service Executive for Mortgage process (Barclays Bank UK)* Taking lending decisions in accordance with current risk appetite, processes and procedures.* Supported and guided colleagues on all matters relating to mortgage underwriting and completion.* Managed high volumes of applications and worked on service-level agreements to make sure.

Aug 2014 - Mar 2016

Account Executive

Chennai, Tamil Nadu, India

* AR caller for physician billing.* Attaining daily, weekly, and monthly targets specified by the process. Supported the team to achieve revenue goals.* Gained knowledge on revenue cycle management and denial management.* Prompt action on denials and analyzing the root cause of denials.

May 2012 - Jul 2014
Team & coworkers

Colleagues at WIZ

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3 education records

Barani Das education

Diploma In Freight Forwarding, Logistics, Materials, And Supply Chain Management, A

Exim Academy

Bachelor Of Commerce, Accounting And Business/Management, B

Activities and Societies: EDC( Entrepreneur Development Cell)

Business/Commerce, General, A

Boston Matriculation Higher Secondary School

Activities and Societies: Football, Cricket, Quiz competition

FAQ

Frequently asked questions about Barani Das

Quick answers generated from the profile data available on this page.

What company does Barani Das work for?

Barani Das works for WIZ.

What is Barani Das's role at WIZ?

Barani Das is listed as Senior Customer Service Associate - USA OPERATIONS at WIZ.

Where is Barani Das based?

Barani Das is based in Chennai, Tamil Nadu, India while working with WIZ.

What companies has Barani Das worked for?

Barani Das has worked for Wiz, Pentagon Freight Services, Maersk Global Service Centres, Groupon, and Mphasis.

Who are Barani Das's colleagues at WIZ?

Barani Das's colleagues at WIZ include Ramesh Alagesan, Bhavana Pandey, Akhilesh Ev, Saktheeswaran S, and Jyotsna Chawla.

How can I contact Barani Das?

You can use AeroLeads to view verified contact signals for Barani Das at WIZ, including work email, phone, and LinkedIn data when available.

What schools did Barani Das attend?

Barani Das holds Diploma In Freight Forwarding, Logistics, Materials, And Supply Chain Management, A from Exim Academy.

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