▪ Specialized in empowering future tech professionals with essential soft skills, helping to bridge the gap between technical ability and the career marketplace.▪ Implemented a holistic approach to career development, focusing on overall growth and skill-building to ensure each student's success in the competitive tech industry.▪ Established a strong mentorship program, offering one-on-one guidance, career advice, and continuous support to students aiming to build their careers in technology.▪ Facilitated weekly interactive teaching sessions via Microsoft Teams, incorporating real-world examples and case studies to help students understand the nuances of the tech industry.▪ Designed and delegated bi-daily assignments to reinforce learning, while continuously encouraging students to strive for excellence.▪ Conducted in-depth job search assistance, equipping students with strategies for finding, applying, and interviewing for jobs in their field of interest.▪ Provided comprehensive coaching on effective interviewing techniques, resume writing, and personal branding, particularly on professional platforms such as LinkedIn.

• Designed and managed cloud infrastructures on AWS using VPC, EC2, S3, CloudFront, EFS, RDS, Route53, ELBs, CloudWatch, Security Groups, and AWS IAM• Designed and implemented continuous integration, delivery, and deployment (CI/CD) using tools such as Jenkins• Automated various tasks with bash scripts, terraform, ansible, etc• Familiarize with version control systems such as Git/GitHub• Integrated Maven and SonarQube in Jenkins to build and ensure code quality• Designed and implemented continuous integration and delivery pipelines for complex applications using Jenkins• Created and managed Docker containers using Kubernetes to orchestrate container deployments.• Managed cloud platforms such as AWS, Microsoft Azure, and Google Cloud Platform, to maintain application uptime and manage infrastructure.• Create and maintain dashboards using Grafana, and Prometheus for monitoring application performance and system health.• Monitored application performance and system health using Grafana, and Prometheus.

Activities- Measured customer success metrics such as retention, satisfaction, and adoption rates and reported them to company leadership.- Onboarded new customers and guided them through the initial setup process of products- Provided customers with training on how to use the product/service effectively and addressed any questions or concerns they had.- Offered ongoing support to customers to ensure their success with the product/service.Built strong relationships with customers and acted as their primary point of contact within the company.- Proactively reached out to customers to check in on their progress and identify potential issues.Advocated for customers' needs and interests within the company.- Identified opportunities to upsell or cross-sell additional products/services to customers that would benefit them.Achievements- Enriched customer relationships with successful onboarding of 200+ accounts, improving satisfaction by 30%.- Strategically addressed 400+ customer issues including complex problems and escalated inquiries, leading to a 5% reduction in customer churn.Elevated technical knowledge and understanding of industry by researching upcoming products, resulting in an increase of 70% verified sales.- Attained career growth opportunities through mentoring team members, achieved 55% reduction in onboarding time.

Managed and maintained Linux servers’ infrastructure including Ubuntu, CentOS and Red hat. Installed, configured, and optimized Linux operating systems, ensuring high availability andperformance. Monitored system performance, analyzed logs, and implemented proactive measures tooptimize server resources and enhance system security. Deployed and maintained web servers, databases, and other critical services, ensuring smoothoperations and minimal downtime