At NTT DATA Business Solutions India, I provide customer service and claim adjudication for METLIFE, a leading global provider of insurance and employee benefits. I handle complex and diverse queries and issues, ensuring customer satisfaction and compliance with standards and policies. I also create reports, presentations, and dashboards using Microsoft Office, especially Excel and PowerPoint.I graduated with a Bachelor of Engineering degree in Mechatronics from Trichy Engineering College in 2020. I have expertise in robotics, automation, and control systems, which I apply to my current role. I also learned SQL and Customer Relationship Management (CRM) software, which I use to manage customer data and interactions. I am self-motivated, resourceful, innovative, and flexible, and I thrive in challenging and professional environments. My goal is to grow along with the organization and contribute to its success. I value teamwork, learning, and quality, and I am always looking for opportunities to enhance my skills and knowledge.