Barath Narayanan Email & Phone Number

Chennai

• Managing and training the team for smooth operations • Ensure relevant and creative responses to employee needs and requests • Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions etc.• Integrity and discretion in dealing with sensitive information and ensure data privacy at all times Inventive and dedicated to implementing the KAIZEN technique to improve process standards.• Collaborate with team members to achieve better results. • Gather feedback from customers or prospects and share with internal teams for improvement services

Doha, Qatar

Chennai, Tamil Nadu, India

• Accurately Process Medical Claims transactions including posting of patient demographic details.• Processing Payments posting transactions in the revenue cycle software provided by the Customer• Multi-tasking by switching rolesfrom out bound to inbound calls and from emails to chats/social media. • Strive to achieve the productivity standards• Adhere to customer provided turnaround time requirements• Actively participating in all training activities from induction training ,client specific training.• Adhere to access healthcares information security guideliness.

Chennai, Tamil Nadu, India

•Incharge of Operations during shift , Superving alldepartments, Attend to customer complaints.Wastage control measures, Grievance handling & solving issues.•Ensure training has been conducted for the team members •Ensuring all the documents related to department are completed on time.•Ensuring the Quality Audits are done on Day to day basis.•Implementation of SOPs•Ensuring a positive customer experience by maintaining high service standards and resolving customer issues

Bachelor'S Degree, Hotel/Motel Administration/Management

Higher Secondary, Computer Science