Manage all aspects of office and assist owner of company as needed• As Office Manager oversees needs of office, including notifying owner of issues, ordering requirements, repairs, etc. Point of contact for staff allowing owner to focus on building business. Assist owner with procedural processes, sort mail, and other clerical duties • Handles all accounting needs including payroll, accounts receivable, accounts payable, and invoicing using QuickBooks• HR duties include onboard/offboard staff, track vacation/sick/personal days, field staff complaints/issues and work with owner to resolve issues• Backs up Dispatch by answer phones, managing and monitoring the dispatch board and inbox, works with ticketing system to assist dispatch with technician assignments, and greets/interfaces with clients• Supports President/owner of company with misc. special tasks• Manages the call center, which is run on behalf of a client by starting the daily dialer, managing the timeclock and staff hours, processing call center deals, troubleshooting technical issues, interfaces with client regarding any staff needs or questions, and general management of the call center staff• At own discretion, took on managing several clients to ensure their needs were taken care of and nothing was missed by the technicians which resulted in noticeably improved client satisfaction

Utilizes personal strengths in problem solving and resourcefulness to ensure positive and productive work environment.Ability to support all levels of management, as well as general staff. Proven ability to maintain confidentiality. Looks for ways to add value to core business processes. Develops solid working relationships both internally and externally. Ability to prioritize and discern level of importance in a fast pace environment. Excellent communication, multi-tasking abilities, and resourcefulness skills. Quick-learner, self-starter, detail oriented, and computer savvy, able to learn new systems easily. Expertise in: Administrative Support | Office Management | Accounting | Procurement | Vendor Management| Event CoordinationSupported three VPs (one out of state) and over 50 team members while also being responsible for numerous other duties• Strategized and managed multiple projects to expand space capabilities for west coast team in an overcrowded facility• Facilitated team growth of 50+ new team members over the course of 18 months, enabling the desired goal of improved team productivity• As Office Manager facilitated seating arrangements, on-boarding/off-boarding of resources and equipment, arranged passes & multiple facility access, ordered and managed office and kitchen supplies, managed team credit card, ensured proper office maintenance needs were addressed• Vendor Management - worked closely with vendors and internal departments in the facilitation of SOWs/change orders/POs/invoicing/process contractor time/hours• Accounting - handled all invoicing, POs, and misc. finance needs for the department using General Electric internal accounting systems• Worked closely with Finance to assist with pacing/accruals/quarterly and year-end close• Developed and nurtured excellent vendor and coworker relations• Procurement - ordered, tracked, and managed organizational equipment and software• Arranged travel and accommodations

Special Accomplishments • Was in charge of the creation marketing and supportive materials for the annual corporate fund-raiser (an auction); coordinated with a professional printer in the creation of materials to be printed; implemented an interim manual collection process during the event due to a computer system malfunction; prepared the end of auction revenue accounting report; upon giving notice, I was asked to create the materials for the following year’s annual fund-raiserMain duties• Membership registration and maintenance for day and residence camps; vendor and member correspondence; maintained membership database integrity• Worked with venders for special orders of a variety of custom screened and embroidered garments• Prepared registration packets, processed registrations, data entry, prepared check requests, created various marketing materials (desktop publishing), tracked payments by registrants, covered phones, prepared forms & documents, prepared facility for meetings, and other administrative duties• Handled transportation needs for summer resident camp, which included booking, ensuring transportation company had required ACA-American Camp Association documentation, and arranging for payment• Worked with the Camp Fire National headquarters to resolve numerous billing errors; placed orders for store inventory; tracked inventory sales and reordered as needed; handled the year end inventory for the fiscal year; merchandised store; and handled store sales

I ran my own Desktop Publishing business, which included much more than desktop publishing. I'm versatile and willing to try pretty much anything!