Overall responsibility for ensuring all company own and leased Real Estate facilities are properly maintained. This includes generators, boilers, HVAC units and the proper cleaning and maintenance of facilities. Ensured all the basic requirements of the building such as hygiene, water, electricity, air conditioning, heating, etc. are functioning properly enterprise wide.Quarterly site visits to all 10 call centers.Responsible for directing facilities staff in each location.Oversee all capital projects, including construction manager, contractors, company personnel, and others necessary during design, bidding and construction phases.Oversee and manage the completion of multiple projects concurrently to ensure projects are completed on time and within budget.Develop, implement, and administer a preventative maintenance management system with input and consultation from vendor risk managers and general liability observations.Source local services and goods needed to perform day to day operations through third party suppliers. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review.Conducted regular inspections of all company owned and/or leased facilities to ensure that all proper maintenance, custodial, security and safety practices have been implemented and are followedDistributes guidelines for hygiene and safety to all the offices enterprise wide.Maintain MSDS information at each location

Responsible for a facility budget of $1M and all related vendor relationships in a 24/7/365-40,000 square foot facility. Directly manage on-site security, maintenance, cafeteria and daycare functions. Manage feasibility studies for new projects, research and compiles information for presentation to the leadership and investors.Negotiate and administer facility services, materials and equipment contracts as appropriate.Ensures regular inspection and maintenance is performed on all generators, boilers, furnace and other equipment in accordance with industry requirements and best practices.Ensures all company owned or lease building are in compliance with local, state, and federal building codes.Supervises the completion of all construction projects as approved and when needed.Endures proper evacuation and emergency procedures are in place. Trains and schedules quarterly emergency drills: tornado, earthquake and fire.Instrumental in the preparation of a grant application for the state of Missouri. Result was an enhanced daycare playground area through the receipt $30,000 state grant. Successful use of negotiation skills and bidding process for grounds beautification and playground setup through excavating, asphalt removal and landscaping. Served as corporate brand ambassador through community involvement. Activities include chairing and managing various company events including John Wayne Cancer fundraisers, serving on United Way allocations committee, client visits and anniversary celebrations.Significantly reduced on-site cafeteria labor and food costs through staff reduction, menu changes and sourcing alternative vendors.Increased cafeteria sales by 300% by implementing a cashless gift card/ payroll deduction process and increased profitability through pricing restructure. Restructured daycare to increased profitability. Enrollment increased from 25 to 100 children.

Managed facility startup operations including community and media relations, job fairs, and set up of temporary offices while permanent space was being completed.Promoted positive corporate image through organization of news conference announcing creation of local jobs and facility grand opening event with ribbon-cutting by city officials.Spearheaded set up of temporary administration, HR, community relations and executive offices.Managed build out efforts to create a temporary call center while new facility was being completed. Managed the budget, bidding, and vendor relations to procure furniture, office supplies, phones, computers, and office equipment for the new facility.Reviewed employment applications, set up 200+ interviews, and participated in the interview process resulting in the hiring of 100 employees for initial training class.