Barb Dolan Email & Phone Number

Cincinnati, Ohio, United States

In this vital role during the pandemic I contact people that have tested positive for COVID-19 and complete needed documentation of health matters and the people that they have been in contact with.

Cincinnati, Ohio, United States

*Converted GDS systems from Worldspan to Sabre*Worked with mid-office Quality Control system-request new rules, update old rules and test them*Wrote and updated Sabre scripts to insure consistency and increase productivity*Implemented the technology requirements for new accounts*Wrote rules for Genie agent prompts*Wrote and updated policies and procedures on SharePoint*Acted as liaison with on-site travel employees

Cincinnati, Ohio, United States

*Trained Corporate Travel agents in all aspects of the job including Worldspan, Sabre and Apollo*Worked with mid-office Quality Control system-request new automation rules and processes, update existing rules and test them*Wrote and updated Worldspan and Sabre scripts*Implemented the technology requirements for new accounts*Wrote rules for Genie agent prompts*Wrote and updated policies and procedures and posted to SharePoint*Acted as liaison with on-site travel employees

* Trained the Leisure Travel Agents in the Cincinnati market* Facilitated Destination Specialist classes* Acted as Help Desk to Travel Agents in the region* Worked with Cruise and Tour Vendors to offer vendor product training* Created new Worldspan scripts as needed to increase productivity and accuracy* Updated Policies and Procedures* Added travel content to our Website