Barb Evans Email & Phone Number

Eden Prairie, Mn

Provides first-level support for desktop solution users, including assistance with service features, report inquiries, payment inquiries, and navigational support to end users. Documents, routes, tracks, escalates and updates customers on the status of issues as required.Provides quality first-tier support, including assistance with service features, reports, and payment inquiries.Document appropriate details of inquiry, notify customers according to notification schedules, and take timely action including follow-up calls on cases as necessary and escalate appropriately as determined by call flow processes.Utilizes tools and systems proficiently to document activity and effectively troubleshoot and resolve issues.Provides additional duties necessary to achieve and produce a high-quality support solution.Scanned and validated invoice images for quality and accuracy. Assisted in setting up customer accounts. Be aware of, and comply with, all corporate policies.

Prior Lake, Mn

Administrative work, billing, answering phones, Accounts Receivable, greeting customers, client site email administration.

Shakopee, Mn

Positively engaged with customers on resolving product and purchase issues and worked with Lowes online system to process returns, credits and purchases, and entered credit applications.

Savage, Mn

Assisted teachers in planning an implementing lessons, worked with children in groups, helped with field trips and family events, served and cleaned up snacks and lunches for morning and afternoon classes, assisted in maintaining a safe indoor and outdoor environment, including boarding and unboarding of busses, and assisted in home visits.