Barb Merhi, Mba Email & Phone Number

Toronto, On, Ca

Mississauga

• Resolved customer concerns and negotiated settlements of claims by demonstrating a positive and “can-do” approach when dealing with customers.• Ensured that the customer experience and service levels are consistently achieved with all stakeholders (customers, brokers and body shops, and rental companies). • Built solid relationships with team members by providing support, on-going coaching, and feedback and as a result increased engagement levels over 30 basis points year over year.

Toronto, Canada Area

• Promoted the integrity of Intact’s Ombudsman’s Office, building strong working relationships with Canadian regulators.• Built credibility and trust, diffusing emotionally charged situations and independently resolving customer concerns

• Managed a $987 million branch, leading a staff of 30, coaching, mentoring, and motivating team to exceed sales and service strategy targets• Led branch team to exceed all quarterly sales objectives by a minimum of 115%; obtained the branch’s first "satisfactory" audit in 7 years• Six-Time Recipient of the Champions Club Reward and Recognition Award