Barb Scott Email and Phone Number
Barb Scott work email
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Barb Scott personal email
I am a results-driven manager, with extensive experience in various aspects of residential and commercial customer sales and support. I require little day-to-day direction and have demonstrated the ability to execute clear strategic plans to move performance. I quickly analyze data for action with a clear and concise plan for immediate and sustained measureable improvements. I have proven ability in building relationships, addressing critical issues, and delivering on commitments.
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Human Resources ManagementProfessional Pavement Services May 2024 - PresentDelaware, Ohio, Us
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DirectorFrontier Communications Aug 2018 - PresentDallas, Texas, UsProud member of the Business Transformation Team, responsible for User Acceptance Testing and System Support. My team is engaged in all projects impacting the Contact Centers, to ensure end to end user testing for new processes, products and procedures. We attend requirements calls, gather potential impacts, and write thousands of test cases monthly to ensure the smoothest transition possible with new launches. We are also the front-line contact for system support during core business hours, to engage the proper IT organization in ensuring system access and support for thousands of users daily. -
Director, PmoFrontier Communications Apr 2016 - Jul 2018Dallas, Texas, UsFollowing a successful integration of the former Verizon territories in California, Florida and Texas into Frontier, I was asked to lead the Business Operations Support and Project Managers for the Program Management Office of the Care Organization. We supply day-to-day operations support to the Residential, Commercial, Credit and Collections, and Internet Help Desk online and offline teams in 29 states. Our team is comprised of Certified Project Managers to assist with large projects as well as operations teams who identify and replicate best practices as well as assisting with improvement plans for performance gaps. I am blessed to lead 15 individual contributors and team leaders who are helping us 're-imagine' the Care world.
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Director, National Near LineFrontier Communications Jul 2014 - Apr 2016Dallas, Texas, UsAs Director over Frontier's National Escalation teams, Click to Chat, Social Media, Outbound/retention and First Contact Resolution teams my focus is on sales, service and the customer experience. We determine root cause of repeat contacts, escalations and the customers feedback through survey and/or our outbound calling efforts.My GM Specialists team partners with Region Leaders to keep a pulse on the voice of the customers in each area of the country, and resolve any concerns or complaints.In addition, we focus on other opportunities escalated through all social media, letters to our leadership team and additional customer feedback.
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ManagerFrontier Communications Jun 2011 - Jul 2014Dallas, Texas, Us
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Sales SupportVerizon Jun 1995 - Jun 2011Basking Ridge, Nj, Us
Barb Scott Skills
Barb Scott Education Details
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Franklin UniversityManagement And Operations
Frequently Asked Questions about Barb Scott
What company does Barb Scott work for?
Barb Scott works for Professional Pavement Services
What is Barb Scott's role at the current company?
Barb Scott's current role is Director at Frontier Communications.
What is Barb Scott's email address?
Barb Scott's email address is ba****@****ier.com
What schools did Barb Scott attend?
Barb Scott attended Franklin University.
What skills is Barb Scott known for?
Barb Scott has skills like Telecommunications, Call Centers, Vendor Management, Sales Operations, Team Leadership, Process Improvement, Customer Satisfaction, Customer Service, Cross Functional Team Leadership, Sales, Management, Leadership.
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