Barb Steele Email & Phone Number

Hamilton, Ohio

My role was to be the company’s primary interface with existing and potential customers. My role included, but was not limited to receiving 60-85 inbound calls and solving and/or educating customers on specific account information, concerns and inquiries on any of the 18-20 different types of credit card accounts. Educate customers on the different benefits and rewards that their specific card offered. I posted payments to the customer’s account, handled any adjustments, changes and various questions that the customer had. This could range from why their card was declined, credit line increases/decreased, interest rate adjustments, travel notifications, adding or removing authorized users and waiving fees if warranted. I created various cases for fraud, non-receipt of merchandise, disputed charges and payment issues.

Cincinnati, Ohio

Worked part time running a register and assisting customers when they need help finding items. Post payments to the customer’s accounts. One of my goals as a cashier was to sell plus memberships and/or credit cards to eligible customers. Occasionally I worked our self-checkout, assisting customers who had trouble with the payment process. I then would check their receipts to make sure all items were scanned and paid. I also worked the front entrance doors checking for membership cards and the exit doors making sure all items were paid for. Helped restock floor and made sure the merchandise was presentable. Helped in training new cashiers on the registers and processing payment

United States

Assisted with the administration of bankruptcy files. Processed and posted customer and trustee payments. Calculated and filed proof of claims, coordinated repossessions, liquidation and recovery of collateral. Researched equipment valuations to determine overall recovery strategy. Assisted with settlement negotiations and reaffirmation agreements. Prepared files and legal calculations for attorneys when outside counsel was needed. Assisted the attorneys in preparing Orders of relief, coordinated with Trustees on secured and unsecured valuations.

United States

Processed credit bureau disputes on consumer loans and lease accounts received through the E-Oscar system. Responsible for all customer calls and letters, helping the customer understand the process. I mentored people in collections and bank card to make sure they were following the federal guidelines. Worked with the legal department to make sure the bank was reporting all legal settlements correctly.

Cincinnati, Ohio

Researched errors, out of balance totals and consumer loan customer inquiries, making the necessary adjustments to the consumer’s account. Investigated complex consumer loan customers and affiliate bank inquiries and concerns. Resolved problems of a non-routine nature, investigated and resolved both simple and complex adjustment request from ordering coupon books, processed change of address, waved late fees and other finance charges. Resolved interest rates and lock adjustments, processed due date changes, located and applied missing payments issues and curtailments. Processed all the Bankruptcy checks, prepared data for reports, general ledger accounts and entries for processing. Provided quality customer service to external as well as internal customers.