Barb Stephens Email & Phone Number

Primarily supporting intranet publishers within Communications across multiple countries for General Motors at their Renaissance Center Headquarters in Detroit. Handle training and troubleshooting as well as SharePoint site development.

Worked at General Motors Technical Center in Warren through Global Design Execution and Operations routinely supplying time architecture support for the Engineering Innovation Center. Assisted in the coordination of Powertrain onboarding efforts as well as the forum for Global Productivity Project Updates. Created and updated departmental SharePoint web pages.

Provided routinely performed core Active Directory administration in a large Data Center environment for corporate and Heathcare client Windows servers including IBM, HP, DELL, IBM BladeCenters and VMware virtual servers. Knowledgeable in the use of IBM BladeCenter remote management and VMware VirtualCenter for server access. Supported users with DK Help Desk, Remedy and Service Center ticketing systems for problem management.Served as an Exchange Administrator for corporate and client clustered Windows systems using Exchange 2003 including Outlook Web Access (OWA) and Blackberry Enterprise Server (BES). Experienced in the use of CipherTrust IronMail and Symantec Mail Security for Microsoft Exchange to provide email security.Performed Windows server builds using Symantec’s Norton Ghost for disk imaging. Worked with elements of redundancy used on high availability systems such as RAID setup, dual network cards with teaming and Microsoft clustering.Educated in providing backup support using IBM Tivoli and CA ARCserve.Utilized NetChk (Shavlik), FusionVM (Critical Watch) and PatchLink Security (Lumension) for patch management and compliance with security standards. Instrumental in security hardening of both corporate and client servers.Worked with RSA Security (EMC) on management and configuration of a multi-site rollout of SecureID for performing two-factor authentication using hardware token authenticators.Constructed first corporate Storage Area Network (SAN) solution using DELL PowerVault hardware.Participated as a site coordinator during downtime activities bringing operating system and application resources together and managing the creation and execution of a downtime script.Configured and maintained corporate Kyocera and Canon multifunctional systems for LAN printing and document scanning.Authored documentation for ISO 20000 procedures and employee technical training.Achieved Microsoft Certified Professional (MCP) status in August 1997.

Worked with users to establish system requirements for meeting corporate initiatives.Served as liaison between users and IT while monitoring completion of user requests.Configured and tested “potential” hardware purchases.

Established Novell LAN including RS6000 connectivity.Coordinated research and installation of Document Imaging and COLD Reporting system. Provided ongoing imaging support including imaging system enhancements.Worked with EDI vendor on design and maintenance of custom solution to electronically transfer lease data for credit scoring.Worked in conjunction with Telecommunications to manage the design and implementation of cable infrastructure for new construction.Mentored by Applied Business Technology (ABT) in project management concepts using Project Workbench/Project Bridge Modeler applications.Received Corporate Outstanding Contributor Award in 1993 and 1995.Achieved Certified Novell Administrator (CNA) status in March 1996.

LAN Administrator of Novell servers supporting implementation and maintenance of all network/stand-alone hardware and software. Provided users with technical training.

Managed 5 Data Entry employees and created their databases per specifications provided.Conducted internal and client software training.Stand-in LAN Administrator in the absence of existing LAN Administrator.

Associate Of Applied Science **In Progress**, Health Information Technology

B.A, Speech Communication

Associate Of Applied Science; Associate, General Business; General Studies; Progress