Barb Thelen Email & Phone Number

Course Instruction provided to their clients as contracted

Courseware taught based upon client requests. Courses include MS Office Applications, Project Professional, HTML, Dreamweaver, SharePoint and SharePoint Designer

Individualized Consultations, Help DeskCourseware taught based upon client requests. Courses include MS Office Applications, Project Professional and private consultations on managing client projects.Developed and delivered software upgrade demonstrationsProvide Help Desk support for company clients (primarily law firms)

Develop course outlines based on clients special requirementsReview off- the-shelf software and make recommendations for customizations based on client needs.Provide classroom instruction on off- the-shelf and customized off- the-shelf software Write and deliver custom course manuals and instructionDeveloped and Delivered software upgrade demonstrations

Maryland

Over 20 years of Instruction, Design and Courseware Development Experience.Office Suites, MS Project, SharePoint and SharePoint Designer. Courses include Web site development, HTML, CSS, Dream Weaver classes. Interactive and Online training development and Oracle UPK.

Help Desk for the Corporate Secretariat and Executive Directors OfficesClassroom instruction on off- the-shelf and customized off- the-shelf softwareIndividual personalized training to Senior Executives and the President's officeWrite and deliver custom course manuals and instructionDevelop a database still in use by them to manage conference.

Develop personal training plans based on individual student needsProvide classroom instruction on Word, WordPerfect, Lotus123Design and implemented a progress tracking database Update student progress and gave evaluations and recommendations

Classroom instruction in DOS, Lotus, WordPerfect and Windows 3.1Develop workbooks designed to complement course instruction

Administer company safety program Investigation of accident claims, workers compensation claims, negotiate settlementInstituted a safety training program designed to reduce incidentsOversee compliance documentation as required by the FTSB, FMC and MVAImplement incident, accident and compliance databasesClassroom and on road instruction for commercial.

Customer Service responsibilities, including setting up residential and business phone servicesTroubleshoot and assist customers with inquiries regarding billing and repair needsProvide on-job training as assigned to other customer service representativesActing customer service supervisor on numerous occasions