Manage the daily operations of 16 Customer Data Technicians (CDT) responsible for installing and repairing all DS0, DS1, and DS3 circuits for the Metro Des Moines area. Responsible for maintaining and upgrading all the Public-Safety Answering Point 911 (PSAP) for the Metro Des Moines area. Manage 6 Customer Service Specialist responsible for installing and repairing routers, CPE and platform work on the deregulated and regulated side. Responsible for all Fiber to the node, Fiber to the tower and MTU turn ups via Metro Optical Ethernet. Interface daily with Engineers, Construction Project Administrators, Contractors, Project Managers, Field Engineers, and Work Management Center to effectively monitor and manage completion of work and resolve specific issues. Review & approve timesheets ensuring technicians are following time reporting practices and reporting time accurately. Conduct month assessment of the crew performance as a part of team development and evaluation process. Responsible for resolving all escalations to ensure customer satisfaction. Work with the union to achieve a win-win working relationship.

Supervise production workers in the performance of their duties for Shipping, Anneal, Customer Service Line, and the Temper Mill.Monitor all work activities and production activities, taking corrective action in a timely manner when needed. Interprets company policies to workers and enforces safety regulations. Conduct pre-shift safety huddles at the start of the shift. Prepare work orders and notify the maintenance department of all equipment malfunctions. Ensure quality is maintained and scrap is minimized.Ensure positive labor-management relationship is maintained. Confers with other supervisors to coordinate activities of individual departments. Manages activities to stay within the forecasted spending budget. Manages activities to meet departmental requirements and coordinates efforts with other areas/departments.

Coached, trained, and motivated a team of 15 technical associate and 8 temporary employees engaged in screening and dispatching locate tickets.Administered and adhered to corporate and departmental policies, practices and procedures, including union contract administration.Supervised the day-to-day activities of employees, ensuring methods and procedures were understood and followed.Interfaced with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.Prioritized and assigned work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.

Managed 14 technicians engaged in carrying out all phases of installation, troubleshooting, repair, redesigning, maintenance and operational testing of telecommunications systems at customer premise.Resolved day-to-day conflicts/concerns that arise with the customers and escalated to upper management when necessary.Conducted yearly appraisals as part of team development and evaluation process.Coordinated formal and on-the-job training for new technicians.Provided leadership for employee relations through effective communications, coaching, training, and development.

Managed the efficient and effective coordination and accomplishment of the planning, scoping, development, design, construction and direction of assigned projects.Controlled and managed project milestones and budgets from preliminary stages through design, construction, and initial operations.Reviewed and analyzed cost reports to assure charges were authorized and appropriate,Planned network based services ranging from local dial tone, long distance and DSL services up to more complex T-1, T-3, VoIP and VPN services for commercial and residential customers.Planned installation and maintenance of network elements associated with the delivery of high-speed services such as Multiplexers, Digital Cross Connect Systems, Loop and Digital Carrier, and other associated equipment.

Performed administrative support functions for the Vice President Logistics, the Vice President of Transportation and the Vice President of Strategic Planning, three Directors, six Managers, and one Supervisor.Analyzed and resolved office administrative and procedural problems.Responsible for expense reports, budget reports, expense payable, backlog reports, variance reports, and Distribution Center Performance reports.Arranged flight and hotel reservations for the Vice Presidents and Directors. Scheduled appointments, luncheons, and ensure presentations were properly prepared in a timely manner.High level of proficiency in the use of Microsoft Office programs, especially MS Word, MS Excel, and MS PowerPoint. Also have a working knowledge of MS Project.

Provided administrative support to Project Manager and 17 employees.Maintained all employee records to include; tax changes, payroll discrepancies, insurance and benefits, workman's compensation claims, compensatory time, and disciplinary actions report.Ensured timely updates to all safety related information and material, and coordinate all safety related issued with the Safety Director.Prepared and maintained all System Status Efficiency Report, Daily Status Report, Weekly Status Report and the Quarterly Hazard Assessment Report.

, SBA, Wireless CommunicationsProvided administrative support to the Project Director and a staff of 13 Property Specialist.Maintained operations for the office and staff in the absence of the director.Managed account payables and account receivables recorded payments. Set-up new account for ancillary services. Coordinate the leasing/purchasing of all office supplies and equipment.Processed timecards, weekly expense reports, monthly except reports, quarterly cost analysis and data packages for submission to the corporate office.Managed flow of hiring process, beginning with company orientation, administration of basic-skills tests, hands-on assessment and the scheduling of interviews.

Supervised telecommunications support for over 44,000 subscribers throughout the Korean Peninsula.Supervised the billing and leasing services for subscriber lines, pagers, and cellular telephones.Directly supervised and planned training for 4 Soldiers and 4 Korean National employees.Planned, managed, and controlled the day-to day activities of a team that provided operational support for the battalion in a non-combat environment.Established operational objectives and work plans, and delegated assignments to subordinate managers.

Managed a company of 482 soldier and civilians responsible for provide communication support to Corp Headquarters; Responsible for the maintenance of more than 100 tactical vehicles.Responsible for more than 10 million dollars in tactical communications equipment.Established comprehensive training programs that targeted critical technical and business skills that optimized performance across the board, and mitigated personnel shortages.Planned and coordinated the transport of over 100 soldiers and accompanying equipment across 200 miles, on time, on budget, and zero damages.

Supervised the planning, coordination, and development of all tactical communications systems and 173 soldiers which provided communications for the Corp Headquarters for Fort Hood and Fort Sill.Advised the Company Commander, staff and other command and control communications user on the capabilities, limitations and employment of tactical and non-tactical Signal support resources, to include information systems, services and local area networks (LAN).Oversaw maintenance of 75 transportation vehicles and related material, ensuring 100% availability that significantly contributed to accomplishing the objectives.

Managed a team of 64 soldiers responsible for providing seamless non-secure and secure, continuous and dynamic information systems worldwide support for the Corp Headquarters Command; Planned, installed, integrated, operated and maintained the Army's tactical communications networks for peacetime operations.

Managed 13,290 line item property book valued in excess of 180 million dollars for a Battalion consisting of 5 tactical companies with different equipmentProvided staff logistical support for the command and its subordinate elements in such areas as supply, maintenance and facilities.Provided input and monitored the budget for all logistical requirements. Analyzed recurring reports (i.e., Reports of Survey, Inventory Losses and Gains) and through personal observation analyzed equipment and other needs.Recommended the disposition and redistribution of excess equipment and material consistent with established priorities and training needed.Conducted periodic and special staff visits throughout the command, rendering staff assistance for the resolution of logistical deficiencies.Responsible for shipping, receiving and distribution of property.