Develop, implement and manage quality & process programs for Atos North America. This includes training content, documentation, FAQs, Quick reference guides, and ongoing assessments for compliance. Implemented and managed the Sales Kickoff Program for 2022 and currently working on 2023.Managed the deployment and implementation of the Early Warning System for Atos North America including the development of training for account team members.Project Manager for the DNA Program for Client Partners & SDMs which included the training of 40 modules of process “way of working” and templates and tracking of implementation of such by the Client Partners & SDMs over a 9-month period; Progress Reporting to senior leadership.

Develops and implements quality programs and develops, manages and drives Strategic and Tactical projects to completion that are critical to the success of both internal and external customers. Strong ability to dig into a problem to identify the root cause, what the end result needs to be and then identifying the key players and actions needed to successfully complete the project. Excellent communication skills and works directly with Senior Level Management for Project Sponsorship and support. Develops and implements quality programs utilizing audit and assessment skills and keeping process measurement and improvement in the forefront.Developed the Account Accreditation Quality Program to drive process standards and consistency across all new and existing customer engagements. Serving as both a mentor and an assessor, validate and implement best practice standards for transitioning and steady state accounts, identify gaps, develop action plans, drive closure of plans and drive continual service improvement. Mentor junior Quality Managers in North America Operations.Audit Coach - Successful preparation of all process owners for internal and external ISO 20000 and 9001 audits across all North America Operations sites; conducted audit walk-throughs/mock audits, prepared material, coached and remediated, if applicable. Worked with external auditors before, during and after audits to ensure all evidence was provided.Developed and managed Service Improvement plan projects for internal & external customers by investigating issues and researching solutions, documentation, process improvement for customer owned / Atos owned ITIL processes.Process assessments conducted and remediation projects developed and managed project to address process and operational gaps identified.Integration of newly acquired companies/customer accounts into current ISO certifications by integration of processes, reporting, training, communication, people, etc.

Managed large system integration projects from the proposal phase through implementation. Managed a team of 30 engineers, project managers and support staff, and the client relationships for financial and healthcare clients.

Managed a team of system analysts and operations personnel in the International department. Responsible for new systems implementations, user training, user support (hardware and software), accounts receivable and payables.