Under the general supervision of the Housing Operations Manager, the Service Coordinator/Program Manager is responsible for the Jobs Plus Program in accordance with the Jobs Plus initiative grant agreement and guidance promulgated by the United States Department of Housing and Urban Development (HUD). Jobs Plus Service Coordinator/Program Manager is responsible for the daily operation of the Jobs Plus program to include planning, developing, implementing place-based programs designed to increase earnings and advance employment outcomes of qualified residents of the Housing Authority of the City of Rock Hill.

Work in high-pressure high-stress settings in varied environmentsSupervise a team of thirty case managers assisting disaster survivors recover from the disaster Staff cases for transfer and closureComplete site visits to all Disaster Recovery Centers in specified divisionCoordinate multidisciplinary teams in conjunction with all federal partnersMonitor staff and events on the Web EOC (Incident Management Software)Monitor vehicle movement on the BCFS tracking toolReview Incident Action Plan and disseminate updates and new protocols dailyTrack and manage timesheets for all case management staffBrief staff dailyMaintain professional interpersonal skills including effective listening, and non-verbal communication skills with case management staff and external partnersDeployments:2016 Texas Floods-IDCM 21 days, 2017-2018 Harvey-IDCM, Sub STL, STL, & Sub Div Sup 6 months,2018-Maria Atlanta Medical Mission DCM 8 months, 2018 DCM on Reunification Team St. Croix, US Virgin Islands, 2020 IASC Badging and Staging Event2020-2021 EMD COVID Response-Contact Tracer with Public Health Task Force

Participates in strategic planning effortsA. for access and delivery of COVID-19 services (testing, vaccine, and therapies) in Mecklenburg County with a focus on equityB. to ensure a data driven, equitable and coordinated approach to COVID-19 services, outreach, and delivery in the countyParticipates in community events including town halls and other meetingsA. Interact regularly with key stakeholders in the community to ensure open lines of communicationB. Uses data to identify gaps in delivery of vaccine, testing, therapies, supply, access, and uptake throughout the community, with a specific focus on populations disproportionately impacted by COVID-19C. Identifies and recommends community partners and locations for COVID-19 vaccine distribution, testing, and therapies with a focus on equityD. Facilitates timely delivery of COVID-19 services for approved sitesE. Functions as a liaison between key stakeholders in the community, service providers, and the Senior Health Manager of COVID-19 Testing and Vaccine StrategyProvides consultative services for community members and key stakeholders regarding general information related to COVID-19 vaccination clinics, routine or surveillance testing, and therapeutic activitiesA. Communicates timely and appropriately, deferring all requests for clinical information to the COVID-19 Nurse SupervisorB. Processes incoming community requests related to COVID-19Consults with leadership while evaluating requestsA. Accepts coordination of services based on consideration of available resources and current strategic objectives of the COVID-19 response unitB. Communicates decisions in a timely manner, offering alternative options or recommendations in cases of declination C. Coordinates requested clinical services, facilitating communications between requesting parties, host sites, and internal and external service providers to ensure timely delivery of clinical services

Provide field care coordination activities by interacting with community members living in Mecklenburg County affected by COVID-19 and connect them to needed resources.Provide education about COVID-19 and how to mitigate the spreadProvide Community Health Worker services, including screening, assessment, education, case plan development and follow up services to community members affected by COVID-19Provide feedback about additional community needs and gaps in service through focus groups, surveys, and individual discussionCollaborate with the multiple agencies serving community members, connecting them to needed resourcesMaintain updated knowledge of current community health worker practices and community resource availability Adhere to safety, confidentiality, and data security policies and proceduresAdminister strong skills in professional networking, creating, and maintaining community partnershipsPerform other related duties as assigned

Attend weekly Manager, Production, & Team MeetingsConduct field observation bi-weeklyAnalyze team goals after each shift and plan for improvementStay in communication with Assistant RM’sAssume all duties of Assistant RM’s on days offAssign performance and/or conduct probation to Field RepresentativesHire, fire, train, and orientate Field RepresentativesLocate and secure new field locationsMaintain relationships with all field location managersComplete daily, weekly, and monthly reports in an accurate and timely fashion

Conduct field outreach activities as outlined in the NC Outreach event calendarFacilitate statewide communication with regards to outreach, special needs enrollment, and field enrollment activityDevelop relationships with Regional County Offices, providers and aligned stakeholder groups currently serving the Medicaid population Convenes key consumer groups and provider groups to improve special needs enrollment, field enrollment and Medicaid Consumer education activities Facilitates the enrollment of NC Medicaid Managed Care Assists with the development of consumer and stakeholder NC Medicaid Managed Care education Represent the NC Enrollment Broker in community outreach events by educating the target audience regarding the NC EB's role Support and conduct Enrollment Events as outlined in the NC Outreach event calendar Gather and report on event feedback Provide input on outreach events.

Guide prospective volunteers through the registration and training processConnect them with the appropriate Common Heart ManagerDistribute funds through the Share the Warmth ProgramComplete, submit, and follow up on commitment correspondence with service providers Network with community individuals, donors, and businesses to assist in meeting client needs Make referrals to outside agenciesAssist with fundraising and special projectsFacilitate the grant funded Getting Ahead focus/empowerment programAssist the Directors and Board Members in achieving agency goals and the overall mission of the organization

Collected timesheets daily via email or text entered all payroll data into spreadsheet and updated all timesheets in the Staff mate system. Checked all pre employment documents for accuracy and setup all new hires in the Staff mate and ADP systems. Tracked down all needed timesheets daily and contacted leads to resolve any discrepancies before entering data into payroll. Completed employment verifications as requested and resolved all payroll issues with staff. Completed any administrative duties as required.

Supervise a team of five Universal IMC II's, two IMC I's, and three Processing Tech's in Cabarrus County that determine initial eligibility for all public assistance programs using the NCFAST statewide eligibility system.Hire, train, complete monthly reports, and lead the team in an effort to serve the citizens of Cabarrus County with public assistance needs.

Responsible for a staff of five Case Managers and two Case Manager Associates that work in conjunction with all departments to achieve positive outcomes for all clients in this reality/faith-based recovery program serving the homeless population of Broward County. Supervise, train, and hire staff; conduct weekly team meetings; facilitate and conduct Crisis Assessment Meetings; lead treatment team meetings; teach orientation and life skills classes; and represent the facility at county meetings and service provider meetings in an outreach capacity. Audit client files, maintain client data, and complete all monthly, quarterly, and yearly reporting for Case Management Department. COATCH Team Supervisor. Serve as Court Liaison for Broward County Courts South Satellite Courthouse with presiding Judge Sharon Zeller. Work with a variety of Homeless Service providers in an effort to end the cycle of chronic homelessness for citizens of Broward County.

Review patient files to determine what services are needed, initial visit or follow up or preventative procedure. Schedule patients for needed services with physicians, hospital, and or specialists. Provide ongoing case management to assure all patient needs are being met and any questions are being answered. Assist patients in obtaining services from outside agencies, such as Medicaid, required to provide adequate medical care.

Owned and operated full service drive-thru convenience store from open to close 7 days a week. Obtained all required licenses, ordered all items, stocked, cashiered, and handled all business operational functions.

Responsible for a technician crew of 5, data entry, customer service calls, scheduling for/ sales/ warranty checks & repairs/ repair estimates/ & punch list completion on new roof installs, spread sheet creation, permitting, in progress & final inspection follow through, as well as assurance that final balances on accounts are collected on new installations after all Final inspections are completed.

Assessed client needs and determined of eligibility for all three public assistance programs using a holistic interviewing approach with an emphasis on moving clients towards self-sufficiency. Referral of public assistance clients to resources within the community that can address specific needs in conjunction with the services provided through The Department of Social Services. Provide benefits for the various programs in a timely and accurate manner.