Barbara Balasko Email & Phone Number

• Managing a team of 10 people• Foster a customer-centric approach within the internal IT support team• Oversee and track the team's support activities to ensure efficiency• Schedule and monitor daily tasks for Service Desk operators/ specialists• Provide coaching to the team on issue resolution, incidents, and requests• Generate and present Service Desk performance reports to the Service Desk Team Leader• Manage communication regarding system downtimes and incidents• Work closely with business counterparts to ensure adherence to corporate guidelines• Implement job-related procedures and instructions effectively• Providing leadership, support, and guidance to employees, as well as informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent• Contribution to a strong and robust communications process between all managers and staff within the area and across the division as needed• Implementing operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives

Zagreb, Croatia

• Providing multi-level support for various domestic and global clients including global fast food restaurant chains and national government institutions• Monitoring, configuration and maintenance of over 2000 Windows Server machines serving as Domain Controllers, File and Exchange servers, SCCM, SQL, Hyper-V, DPM and BizTalk servers among others• Daily work with popular ITSM systems such as Service Now and company's own ITSM solution• Administration of hybrid infrastructure including Exchange Online, Azure AD and Microsoft 365• Use of monitoring tools such as SCOM, Datadog, PRTG and Zabbix for detecting and resolving incidents on client infrastructure• Creating various reports for clients and providing additional administrative support

- Creating and modifying users and groups in Active Directory- Providing and removing rights on shared folders to users via security groups- Creating shared mailboxes and providing users with access rights to them - Monitoring of IT systems and equipment with PRTG- End-user support via N-Central and TeamViewer (Windows 10, MS Office apps, 3rd party apps, Exchange message trace)- Ticket management in ServiceNow

Zagreb, Croatia

- event organization and management- HR administration- finance administration- creating product offers in SAP- office and supply management- communication management within departments

daily communication with suppliers and clients- preparing tender documentation- preparing and sending B2B offers and bids

Zagreb

- administrative support- event coordination- maintaining office supplies- managing invoices

Zagreb

Bachelor Of Science - Bs, Business Administration And Management - International Bussines

High School Diploma, Opća Gimnazija