• Independently manage two bookstores with a team of 25 people, overseeing all aspects of operations and driving sales growth. • Expanded deputy director duties to include public relations and event management, securing funding for community events and charity initiatives. • Successfully navigated pandemic-related challenges, implementing innovative solutions to maintain business continuity. • Led the closure and relocation of one bookstore location, ensuring a smooth… Show more • Independently manage two bookstores with a team of 25 people, overseeing all aspects of operations and driving sales growth. • Expanded deputy director duties to include public relations and event management, securing funding for community events and charity initiatives. • Successfully navigated pandemic-related challenges, implementing innovative solutions to maintain business continuity. • Led the closure and relocation of one bookstore location, ensuring a smooth transition for staff and customers. Show less

• Co-managed two bookstores with a focus on team leadership and operational excellence, driving efficiency improvements and cost savings. • Developed and implemented purchasing and promotional strategies in collaboration with publishers, resulting in increased revenue and customer engagement. • Conducted regular inventory management and implemented marketing initiatives to drive foot traffic and online sales.

• Led sales and customer service teams, focusing on website optimization and e-commerce expansion to meet evolving customer needs. • Successfully acquired new corporate clients and negotiated contracts with service providers, driving revenue growth and market penetration. • Provided training on Google advertising solutions and prepared competitive offers for public procurement, winning contracts with nationwide libraries and institutions.

• Developed and executed advertising campaigns, collaborating with external agencies to create compelling brand messaging and visuals. • Supervised website rebranding efforts and graphic design projects, ensuring brand consistency and alignment with organizational goals. • Played a key role in driving customer engagement and loyalty through targeted marketing initiatives and promotional events.