Implemented and maintained an Exceptional Family Member Program for active duty sponsors of family members with impairments/disabilities. Working knowledge of command organization and policies. Command information/education, automated EFMP tracking, family find activities, respite care, installation screening, counseling and referral, advocacy, marketing, coordinating recreational and cultural activities, monitoring program compliance, and supervision. Promoted/developed EFMP by establishing/maintaining contact with local resources and civilian sector educational and service organizations to ensure maximum availability of resources and services for eligible military families. Processed requests for information and records. Monitored compliance with public laws mandating education and related services to individuals with impairments or disabilities. Advised the Installation Commander of any issues that arose. Worked to address placement of children/youth with special needs into the CYS delivery system including recommendation of developmentally appropriate environment, adult/child ratios, group size and any necessary program adaptations. Maintained automated Installation Tracking System of EFMP participants to include query of Active Duty Sponsors during out-processing, annual medical screenings, CYS registration and special education placements. Provided information to sponsors and families about their rights and responsibilities under applicable laws. Ensured relocating families with special needs children are referred to the appropriate special education and medical care providers. Updated and maintained a comprehensive resource directory or military and civilian special education and health-related services. Provided counseling to assist families to develop solutions for EFMP issues and problems. Assessed relocating soldiers' EFM housing and community support needs prior to permanent change of station and forwarded data to gaining EFMP manager.

Conduct annual comprehensive community needs assessments through personal interviews, questionnaires, interviews of the Command's Sr. Leadership and other means, to identify family support program requirements of the community; coordinate and implement a program of comprehensive outreach initiatives available to the community; promote the system of service delivery for delivery of outreach services by coordinating resource personnel, transportation, equipment and materials; organize support groups; promote community spirit and mutual network through community visitation efforts and neighborhood council; serve as information and social service resource expert for these groups. Train personnel to recognize, identify and refer community members to appropriate services without duplication of services and to identify cases that need to be referred for further counseling referral. Perform administrative program functions and serve as Unit Services Coordinator to an assigned military unit. I work under the general technical supervision of the Army Community Services Division Chief who provides general guidance on program policy and objectives; keep supervisor advised of program status and arising unprecedented or controversial issues. Provide support and assistance to supervisor and subordinate staff by performing general office duties.Facilitate connections, on the phone and in writing, between clients/patrons and ACS programs to include Information and Referral, Army Emergency Relief, Relocation Readiness, Family Advocacy, Employment Readiness, Financial Readiness, New Parent Support, Soldier and Family Advocacy, Mobilization and Deployment, Marriage and Family Life Consultants, and the Exceptional Family Member Program. I collaborate with program managers and contractors to create, manage, and update client information files digitally and in hard copy. I use the Client Tracking System (CTS) regularly and proficiently. I assist customers in locating materials.

Assist clients with completing applications for on- and off-post housing and uploading relevant documents, researching and providing points of contact for household goods shipment, and managing documents required for PCS. This includes scheduling appointments, problem solving, and outreach to agencies at other installations to provide clients with points of contact and necessary resources. Maintain an appointment calendar and assist the Program Manager with managing an appointment calendar. Research available resources at installations worldwide and perform networking to ensure that clients get the most current information possible. Conduct and manage client outreach initiatives via community and technological resources, such as the Schweinfurt Public Affairs Office, email and phone conferences, team meetings, and social media. Provide Sponsorship Program information to ensure that clients are connected with their gaining unit and therefore have access to resources. Create handouts and flyers to create ACS Welcome Packets which contain information on community resources. Manage the ACS Lending Closet to include inventory, supply-related duties, and record-keeping, and I do outreach and community education regarding this social service program. Maintain confidentiality of client files and information. Assist the Relocation Program Manager and other personnel with daily administrative duties, to include preparation of policy letters and memoranda, client outreach and follow-up, maintenance and upkeep of community resource materials, and provision of administrative support for this social service program. Proficient with Client Tracking System. Prepare presentations for the Command Group and the community on available relocation resources. Knowledge of related regulations, policies, and procedures.

Provided speech and language therapy services to children birth-5 years of age through home visitation, daycare visitation, and classroom instruction. Performed extensive evaluation of language skills and deficits; developed and implemented treatment plan. Researched and created customized programs for parents, teachers, and other caregivers to ensure carryover: oral instruction and customized written materials on language facilitation in young children, visual aids like picture cards and flip charts, sign language and other visual communication systems, and demonstration and teaching of language facilitation techniques. Educated caregivers on carryover of specialized educational strategies and techniques. Collaborated with special education team members, such as occupational and physical therapists, to ensure effective and efficient service delivery and parent education/collaboration. Collected and analyzed daily data, such as student progress toward goals and objectives, and generated quarterly and annual progress reports as well as IEPs. Performed formal and informal screenings of students to determine their levels of development. Attended monthly meetings, team meetings, IEP meetings, and continuing education courses within and outside the clinic. Prepared formal reports on assessments and treatment progress toward goals, annual IEPs, memoranda, daily treatment notes, and requests for supplemental special education services. Regular personnel and payroll-related duties included monthly mileage reports for reimbursement and daily, weekly and monthly appointment calendars. Mandated reporter of abuse and neglect; attended trainings and workshops on this requirement.

Evaluated 4-12 students per week on Child Find teams. Developed Child Find assessment tools used by District 11 teams. Developed customized treatment system for children with autism spectrum disorders including evaluation checklists; assessment forms for gathering progress data; therapy kits; accountability procedures and policies for staff; and regular collaboration with staff and parents to monitor and improve programs. Instructed staff members to facilitate use of these programs district-wide.Provided direct and indirect instruction in speech and language development. Created customized programs for parents, teachers, daycare employees, and caregivers to facilitate the child’s plan. Educated caregivers on strategies and techniques to ensure carryover of goals and objectives during classroom and daycare visits and during Individualized Education Plan (IEP) meetings as well as implementing individualized classroom accommodations and modifications. Performed service coordination duties by collaborating with other special education professionals, such as occupational and physical therapists and teachers in higher grades, to ensure effective and efficient service delivery without duplication of services, smooth transitions between grade levels, and parent education and collaboration. Collected and analyzed data relevant to services provided on a daily basis such as student progress toward goals and objectives; then generated quarterly and annual progress reports as well as IEPs.  Assisted in the coordination of resources and resource personnel, equipment and materials used for community outreach during Child Find, while working with students in schools across the district, and in community settings. Empowered family members and staff members through locating and accessing support groups and resources related to their personal and professional challenges. Exercised a good working knowledge of the District's organization and policies in performing my duties.