I am a Senior IT Project and Service Manager with over 25 years of professional experience in multinational companies, both as regards the management of IT departments and for the management of complex IT projects and processes.As responsible for IT B2B and B2C applications used by dealers, Stellantis preowned and fleet department I have a deep knowledge on sales, after sales and CRM processes and I have a soft knowledge of finance & accounting process affected by them.I have gained a strong experience in:- Budget management- Understanding business process and priorities- Near shore/offshore team management (internal/supplier)- Project management- Service management, SLA definition and monitoring- Feasibility study and platform selections (SAP, Salesforce)- Infrastructure understanding (API, Cloud, SaaS applications)I'm determined and tenacious in the pursuit my objectives. I'm able to create solid and reliable relationship with the colleagues and suppliers even in complex and stressful situations.I’m a leader, with strong problem solving and decision-making attitude.I face every new challenge with passion and decision always trying to learn more and to improve my skills.