• Facilitates the definition of project scope, goals, and deliverables for specific projects, as assigned.• Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints.• Responsible for coordinating complex initiatives and projects from initiation to successful completion.• Develops, tracks, and maintains project plans and project deliverables and communicates on project milestones and progress.• Assists the department managers in creating documentation, plans, etc. • Coordinates project meetings with internal and cross-functional teams, generates meeting materials, and produces post-meeting deliverables.• Effectively work with the teams to identify/mitigate project risks and participates in the creation of risk contingency plans.• Plans and sets project goals and milestones with the team and clearly defines requirements and develops targets accordingly.•Collaborate across all business units to control resource requests while aligning to budgets and project plans• Identifies key metrics to help prioritize and monitor critical activities, ensuring consistent and effective tracking and reporting of progress.• Perform various administrative tasks as needed, including logistics for meetings and workshops, room bookings, catering, and visitor registration• Provides regular updates of the progress and status of specific projects •Recommended improvements and troubleshoots all implementation issues. • Drives initiatives in support of the department and organizational goals.• Demonstrates a commitment to Paylocity Core Values• Maintains ongoing documentation on project status and monitors progress towards completion while adjusting resources and planning accordingly to meet project requirements

Practice proactive efforts to minimize and resolve issues with client satisfaction and retention as a top priority through a team of Account Managers. Leads and manages a team through goals, motivation, coordination and proactive efforts. Builds relationships and influences team and internal partners with client satisfaction at the forefront. * Maintains customer service levels set by Paylocity standards* Ensures that clients receive superior customer service and technical support. * Resolves and handles escalations with prompt and courteous service* Manages the day-to-day activities of the client service specialist* Partners with peers to ensure consistency in policies and procedures* Ensures client service specialist are adequately training by partnering with internal training departments. * Develops and implements employee motivation activities and incentives* Works with Human Resources to handle disciplinary issues as needed* Partners with Human Resource support to ensure the appropriate staffing and management of operations, which includes interviewing, hiring and training and managing day-to-day activities*Other projects as assigned *Payroll Based Journal *FLSA communications project *Year-End committee

• Selected to relocate and support the Boise office by assisting in areas of development, processes and procedures for the successful operation of the Boise site. • Leader of the Payroll Based Journal client setup throughout Paylocity by learning the details of the regulation, developing internal and external communications, cross team partnerships and training leadership and supporting teams across sites.• Assisting in the development of internal and external communications for the FLSA overtime regulation taking effect this year. • Developed availability tracking Excel file to trend Account Managers availability for performance records. • Behavioral interviewing for quality Account Managers. • Oversees a diverse team of Account Managers ranging in Mid, Major and Enterprise markets. • Provides feedback, coaching and task assignments to Account Managers on performance, client issues and positive praise to achieve a high level of customer service. • Superior handling of all team escalations with a proven track record of successful client turn around. • Available as an internal resource for team members on multiple levels to ensure clients issues are addressed in a timely manner.

• Oversaw a team of 9 Account Managers and over $13.5 million in annual revenue while maintaining positive relationships with clients. • Developed and implemented team building outings and motivational events. • Coordinated and managed employee training needs and schedules.• Assisted with employee performance reviews. • Provided positive and constructive feedback to Account Managers in relation to performance management, client issues and call metrics. • Available to all internal team members to ensure client issues are addressed in a timely manner.

• Managed accounts over $8.5 million in annual revenue while maintaining positive relationships with the clients and my team. • Developed strong knowledge of Paylocity’s web-based products and software applications and provided support to my co-workers. • Provided quality service, solutions and follow-up with all clients. • Available to all internal team members to ensure client issues are addressed in a timely manner.

Planned, coordinated, and scheduled work to meet strict deadlines; read, learned, comprehend, interpreted, and implemented election laws; communicated effectively both orally and in writing; organize and present information in a clear and concise manner; analyzed situations and adopted a proper course of action; wrote memos and procedures using correct grammar, punctuation, and spelling; promoted courteous service to the public; maintain working relationships with public, staff, and other public agencies. Data Entry of new and existing voters in Buncombe County to ensure an updated and accurate voter registration database.

Handled accounts receivables; oversaw the timely, accurate processing of invoices and payment transactions. Managed multi-line phone system, 10-key, answered client questions, researched tax and financial information, scheduled appointments, faxed documents, created memos and letters for the internal office as well as for clients, maintained filing system, organized and created flow for the receptionist station and office, ensured accurate and compliant accounts receivable files and records in accordance with legal and government regulations.