Barbara Carty Email & Phone Number

We specialize in finding residential properties for clients relocating to London or Dublin. Our head office is based in London. The Dublin office services corporate clients wishing to relocate staff to London or private clients who want to purchase, sell or let existing property in London and Dublin.

Responsible for driving projects (local, EMEA & Global) within the EMEA Enterprise Operation. The role involved fully defining and managing multiple Enterprise projects, from inception through to completion. ( eg ISO Certification for Dell Services EMEA)Develop Project Initiation Documents (PID’s) from project briefs to include:Project Scope,Project Objectives, Project Deliverables,Risk Assessment ( full mitigation),Project Structure ( Project Sponsor, Project team members etc),Project… Show more Responsible for driving projects (local, EMEA & Global) within the EMEA Enterprise Operation. The role involved fully defining and managing multiple Enterprise projects, from inception through to completion. ( eg ISO Certification for Dell Services EMEA)Develop Project Initiation Documents (PID’s) from project briefs to include:Project Scope,Project Objectives, Project Deliverables,Risk Assessment ( full mitigation),Project Structure ( Project Sponsor, Project team members etc),Project Schedule,Project Dependencies,Communication PlanAssemble teams as required to deliver on project objectives.Weekly progress reporting (dash-board style).Involve and inform all stakeholders consistently throughout life of project to agreed timeline. Show less

Services Delivery Manager for 6 Accounts DTZ, Gartmore, Cameron McKenna, Toyota, & Boots.Global Service Delivery Manager for EMC – Responsibilities include coordination of Global Reporting/Trend Analysis/Global Support Strategy for Direct/Indirect countries.Relationship management, service improvement, service level management, supplier management, incident management, problem management, service monitoring and reporting, change management, service desk and staff management.Fully… Show more Services Delivery Manager for 6 Accounts DTZ, Gartmore, Cameron McKenna, Toyota, & Boots.Global Service Delivery Manager for EMC – Responsibilities include coordination of Global Reporting/Trend Analysis/Global Support Strategy for Direct/Indirect countries.Relationship management, service improvement, service level management, supplier management, incident management, problem management, service monitoring and reporting, change management, service desk and staff management.Fully conversant with ITIL methodologies Show less

Manage the escalation process with customers to resolve Complex Service Requests . Act as a single point of contact for escalations for customers and Dell sales teams, and provide assistance in planning for Dell installations. Managed customer expectation, provide proactive notification of critical changes and work with the customer to create a retirement schedule for IT fleet Serve on a standby rota to provide out of hours coverage for all high severity issues. Formed a solid… Show more Manage the escalation process with customers to resolve Complex Service Requests . Act as a single point of contact for escalations for customers and Dell sales teams, and provide assistance in planning for Dell installations. Managed customer expectation, provide proactive notification of critical changes and work with the customer to create a retirement schedule for IT fleet Serve on a standby rota to provide out of hours coverage for all high severity issues. Formed a solid relationship with Dell Sales account managers and Technical sales reps, and liaised with customers in planning installations and upgrades. Got involved in extra Project work and was part of the Core team that rolled out a new CRM for Dell Services EMEA – Completed UAT testing/End user Training and was part of out of hours support team to assist in the changeover to the new system – Over 200 Users. Show less

Business Analyst role for Acquiring side of Cards business. Focus on Smart Card solutions/Loyalty Programmes.Worked with many parties within the Bank, from Business and Marketing Representatives to Application Developers to get this project launched on time.Identified user requirements and reported new requirements to Development while adhering to Project Scope Plan.Developed business requirements/technical/functional specifications.Analysed Marketing/Business requirements to… Show more Business Analyst role for Acquiring side of Cards business. Focus on Smart Card solutions/Loyalty Programmes.Worked with many parties within the Bank, from Business and Marketing Representatives to Application Developers to get this project launched on time.Identified user requirements and reported new requirements to Development while adhering to Project Scope Plan.Developed business requirements/technical/functional specifications.Analysed Marketing/Business requirements to identify process and product improvements.Provided process improvement strategies to ManagementManaged and prioritised change requests with a focus on project deadlines. Prepared Training documents and provided training to Merchants/ Business System Users.Weekly/Monthly reports to Programme Managers Show less

Second Team Member of Global Support Services Team (GSS), a team of individuals who became experts on supporting Baltimore’s Products to a wide Customer Base. Worked closely with VP of GSS building up Support Departments both globally and locally.Spent time in the Sydney and Boston offices. Training support staff, building relationships with the Global Virtual Team and supporting our Customers on a Global basis.Managed solutions provided to customers whilst continually adhering to… Show more Second Team Member of Global Support Services Team (GSS), a team of individuals who became experts on supporting Baltimore’s Products to a wide Customer Base. Worked closely with VP of GSS building up Support Departments both globally and locally.Spent time in the Sydney and Boston offices. Training support staff, building relationships with the Global Virtual Team and supporting our Customers on a Global basis.Managed solutions provided to customers whilst continually adhering to their contracted Service Level Agreements.Encouraged Customers to upgrade to Gold Service Level Agreements, which resulted in increased revenue for the GSS department.Developed & sustained strong customer account relationships.Responsible for running Process improvement Projects within the GSS organisation.Product champion for one of the Main application Products acting as major point of communication between the Product Manager and Product Development on behalf of GSS.Participation in the development of new product specifications and beta programmes.Analysis of repetitive problems reported for the product, initiate publication of proactive information to solve problems Show less

Computer Science, Higher Diploma

Result: 1st Class

Science, Chemisty, Biochemistry

Result: 2:1

Bachelor Of Applied Science (B.A.Sc.)