Barbara Cavanagh Email & Phone Number

Haley, Ontario

- Prime customer contact for managing all information pertaining to product delivery, schedules and quotations from customers and external sales representatives. - Manage and perform contract reviews of all customer purchase orders and ensure that customer demands are addressed in a timely manner. - Contribute to achieving on-time delivery goal of 90% by reviewing actual delivery data and managin customer scorecards with customers.- Lead cross-functional customer focus meetings, with engineering, quality and production representation to identify any potential manufacturing risks that may impact customer schedule.- Request and monitor timelines for resolution in order to minimize impact on delivery schedule.- Coordinate and negotiate monthly level load reviews with customer ensuring that deliveries meet their production schedule. - Jointly with contracts, identify sales forecast to planning to ensure capacity availability for production.

Ottawa, Canada Area

Selected to transition to new role created within Client Implementation Team (CIT) to work on various aspects of client projects to improve business. CIT Lead responsible for Project Management, Change Requests (CR), Issue Resolution & Escalation, and Operational Processes and including introduction of best practices. - Led a team in the development of the “New” CIT model, positioning all future client integrations within a cost-recovery mode. Successfully gained formal sign-off from Government of Canada (GoC) and Public Works and Government Services Canada (PWGSC) through the Documentation Quality & Assurance (Q&A) process. This generated a new revenue stream for our Business Unit to fulfill long-term contract obligations.- Facilitated weekly meetings, defined schedule, and monitored tasks, for client application integrations. Communicated weekly project status to stakeholders and senior management to identify client progress and potential risks. Deployed first client to production environment utilizing cost recovery model, achieving all deliverables within allotted budget client’s required “go-live” (in service) date. - Developed and maintained excellent working relationships with partner domains in the Team Bell Canada Enterprise (TBCE) consortium, PWGSC and other client departments. This relationship was based on clear communication, respect for individual differences, superior listening skills and a win-win team approach. - Evaluated and consulted internal operations groups to obtain feedback and suggestions for process. Incorporated ideas leading to a new and improved process which streamlined client connection, change requests and provided a better customer experience during their connection to testing and deployment to production.

Ottawa

New position created to coordinate all client testing activities. Evolved to incorporate management of client connections to four additional environments. Maintained and published the master test schedules. - Created, defined and documented the first-ever testing coordinator role to schedule and connect government client applications to Secure Channel service offering. As a result, clients can now test applications in a dedicated environment, prior to deployment in production. - Evaluated, monitored and tracked client problem / incidents (trouble tickets) for testing activities meeting all Service Level Agreements (SLA).- Managed client expectations during the move of the testing environments from Ottawa to Toronto. Met all requirements and successfully migrated over 40 applications and completed project $40,000 under allotted budget.- Coached and trained new hire for Environment Testing Coordinator position.

Provided quotation, design, implementation and Nordx/CDT Certification of IBDN cabling solutions, for Federal Government and Large Ontario Enterprise clients. Analyzed, evaluated and implemented business solutions that would benefit customers, vendors, suppliers and contractors, in a fast paced due date driven environment.- Replaced Project Manager in an emergency situation on two major cabling accounts for Treasury Board 1.5M and Corrections Canada 1M. Despite a very challenging environment, managed revenue by closely monitoring project through on-site client visits and contractor meetings, which improved overall margin by 5%. Rewarded “Bell Nexxia Rev Up Award” for outstanding contribution.- Negotiated a Move/Add/Change process with Federal Government clients for ongoing cabling needs. Increased margins on internetworking and cabling portfolio by 10%.- Implemented “new” consolidated billing process for customers and contractors. Increased overall productivity and profitability within the cabling portfolio.

Ottawa

Accountable for provisioning and implementation of Bell Canada's Government and large Enterprise customer's cabling and internetworking solutions, utilizing product lines such as CISCO, Nortel and Nordx. Single point of contact for escalations within the Ottawa engineering, sales and operations community for client and delivery related issues. Led and managed a team of eight provisioning associates.

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area