Barbara Cecil, Cams Email & Phone Number

New Orleans

Greater St. Louis Area

Developed and oversaw day-to-day management of multiple teams of AML KYC analysts responsible for Customer Due Diligence and Enhanced Due Diligence reviews. Coached and developed direct managers from staffing, training, performance management, and work prioritization. Evaluated escalated EDD reviews to mitigate client risks. Led team from strategy through delivering against aggressive results. • Created and maintained work environment conducive to employee engagement, satisfaction, development and retention through daily communication, encouragement and recognition, meeting production and quality goals by deadline of consent order with zero turnover 1st year. • Championed improved field response by developing solid working partnerships with Relationship Managers and Area Directors and gaining support for process. • Improved consistency across sites by collaborating with leadership, peers and identified stakeholders to develop and manage cross-functional relationships and projects. • Led drive for improved operational execution; developed and implemented mitigation strategies such as additional reviews before submission of files, ensuring quality standards were met and feedback was provided to analysts.

O'Fallon, Mo

Managed 2 separate functions, wire operations and image investigations. Ensured all processes were completed timely and accurately with no client impact. Managed all aspects of daily processes including staffing, procedure development, process improvement and compliance with all regulations as well as corporate and department policies. • Converted Image Investigations and Wire Operations processes to paperless, resulting in leading charge for additional paperless conversions, saving excess of $500K and improving processing speed and quality of records. • Improved controls while reducing risks and costs by leading projects to move manual wire processing from 900+ branches and other service centers to O’Fallon team.• Served as Dodd-Frank subject matter expert (SME) for wire operations, ensuring processes were appropriately updated to meet regulatory requirements; team was trained, and all required reporting was completed timely.• Reduced major backlog within 60 days with implementation of standard procedures and processes by building image investigation processes and team. • Recovered $50K+ in 1st 3 months through innovative practices and implementation of additional systems as resources for investigations.

O'Fallon, Mo

Served as employee relations expert for assigned business units. Developed knowledge of each area supported to ensure programs fit with business needs and plans while mitigating risk wherever applicable. Partnered with business managers on staffing, compensation, talent review and training of managers and staff. • Improved business efficiencies with alignment by site and reduced operational costs by leading cross-functional and multi-site projects, including integration of 1.2K+ employees from acquired company and subsequent job discontinuances. • Reduced interviewing time for management and improved quality of selection through designing selection process that allowed managers to consider maximum candidates in minimum timeframe during period of significant growth. • Recognized as instrumental in roll-out of new culture, including training managers and monitoring for positive effect on the daily interactions, thereby improving morale through consistent processes and additional recognition opportunities. • Decreased salary expenses, improved morale and reduced turnover by developing cross-training program for multiple business units’ coverage for work volume spikes without additional hiring.• Partnered with mortgage servicing, collections, default administration, loss mitigation, financial services operations teams with excellent collaboration with department leaders and line managers, aiding management in understanding potential risks involved in various scenarios.