Production Support Product ManagerKey Accomplishments: Establishing relationships with Agile Delivery Teams and Production Support teams to ensure clean transitions of work between organizations.Advocates for readiness features/stories to be incorporated, prioritized and addressed. Acts as an advocate and champion for release support ability during PI-Planning and other key ceremonies.Agile Product Owner Senior AdvisorKey Accomplishments: Supporting Compliance changes required in Provider Data Management & Consumption (PDMC) on the Provider Value Stream.Assumed responsibility for validating the Provider Demographic Vendor files within the Production Simulation (PSIM) environment to ensure Health Care Provider Manager (HCPM) is loaded correctly and identify issues / resolutions prior to HCPM Go Live in October 2020. Business Project Manager Key Accomplishments: Business Traceability Program Lead responsible for the maintaining compliance to the methodology put forth by Corporate Audit as we develop the next generation of Cigna’s product portfolio that will drive volume in to Fee for Value Arrangements which will utilize AIMS strategic assets and will allow an Employer to offer these new solutions alongside their existing products with no platform migration neededResponsible for Business Program/Project Management and Delivery for the Accelerated Integrated Market Solution (AIMS) supporting Sales, Underwriting, Pricing Sub-Program and Business Traceability Program Lead for the Customer Adoption program.Sales/Underwriting/Pricing objective: Implement next generation technology and business process capabilities across three major business functions. Tightly related to other AIMS projects.

Director, IT Program Management Key Accomplishments: Managed staff of Sr. Project Managers/BA's/Vendor resources ensuring Regulatory and Compliance projects are on track and budget. Team delivered time sensitive Regulatory State Reporting data on time and within $5m budget. Production Support Application Support Manager Supporting Provider, Medical Management, Group Insurance, Informatics and Corporate suite of applications. Responsible for Call Center staff, Level 1 & 2 Help Desk staff, System Analysts, Associate/Sr. Project Managers, on/off shore vendor staff while managing a $75m baseline buget to plan. Management participant to achieving and maintaining CMMI (Capability Maturity Model Integration) Level 3 Certification for the Production Support organization. Achieved Six Sigma Yellow Belt certification.Business Manager Managed business team and represented end users for Customer Service Systems, Draft Status, EDI, Medicare Direct, IVR/VRU, Retail and MOD Pharmacy.