Consult directly with family members to listen, explore and understand their family members' needs in a compassionate, empathetic, intuitive and analytical process. Propose, offer and sell over the phone a range of creative caregiver solutions based on our broad offerings. Communicate, support, and assist family members by providing solutions both orally and in writing. Advise families during their decision-making process to help them select the best care-giving solutions. Manage our care solution program from beginning to end by providing an exceptional client experience. The company provides a steady stream of leads (web and phone leads) and I make sire to stay in constant contact in order to excel and meet/exceed sales goals. Make 75 + outbound calls per day to leads and opportunities, and move families through the decision making process. Develop care plans and proposals for about 10 clients per week. Meet and exceed sales and performance goals each month.

Built a database and worked with over 300 families per month, provided them with Senior Housing options (including Independent Living, Assisted Living, Home Health Care and Skilled Nursing Facilities/Skilled Rehabilitation Facilities) for their loved ones. Counseled family members as to what level of care their loved one may need and what programs may be able to assist them in paying for Senior Housing; including the VA Aid and Attendance Benefit. Assist low income families by providing them with information to apply for Medicaid/Medicare, HUD-Section 8 Housing and resources offered by non-profit agencies. Maintain close relationships with over 1,500 Assisted Living Communities in the United States. Match families with the best senior living communities that meet their budget, medical needs and socialization needs. Exceeded the company goal of posting 4 moves per month during my entire career with SeniorLiving.net. My average moves per month were between 6-7 moves which were posted consistently each month. I remained on the leader board, which recognizes the 10 leading Care Advisors that post the highest moves per month. I also exceeded my web conversions from the 20% requirement to over 35.5% each month.

Responsible for writing, editing and updating website content for CreativeNote clients working in the field of public health. Meet with clients to discuss their marketing and creative goals, and write website content accordingly. Create and update the content of various health related information, ensuring that the information is current and accurate. Conduct research and examine health related subject matter. Create policies and procedures, mission statements and objectives for clients.

Responsible for providing leadership and support to a variety of community outreach programs and partners in Los Angeles County. Established and developed protocols to facilitate community outreach events and activities, while coordinating the work of community outreach nurses and representing Methodist Hospital at various community events. Supervised the Senior Services Program, Outpatient Diabetes and Nutrition Services, Outpatient Lactation Services, and the Maternal Child Health Education Program. Coordinated all requests for community events including public health fairs, physician speaker requests, healthcare training events, and health topic specific seminar requests from outside agencies. Facilitated outreach initiatives through program development, networking, partnerships, and participation in county wide community coalitions. Designed and developed a nutrition and diabetes grant that was submitted and accepted by Southern California Edison. The grant included a proposal for an education and screening program specific to diabetes and nutrition. The objective of the program was to educate school aged youth and their families on proper nutritional habits and exercise, as well as providing cholesterol and bmi/body composition screenings.

Responsible for overseeing the Medi-Cal Administrative Activities Program for 65 participating school districts in Los Angeles County. Monitor state and federal legislation while working with California Department of Health Care Services and the Centers for Medicare and Medicaid. Developed and implemented audit tools used to assist claiming units or Local Educational Agencies in complying with all state and federal regulations. Conducted audits, including data analysis and quality assurance, used to identify strengths and weaknesses resulting in state and federal corrective action plans. Ensured that school districts were educated on all Medicaid program policies and procedures by holding conferences in various regions in California and Nationwide. Introduced and implemented Medicaid claiming to non-participating school districts in an effort to grow the number of claiming units involved in the Medicaid program, thereby optimizing Medicaid involvement and maximizing reimbursements for schools. Served as the Secretary for the State of California’s Local Educational Consortium Committee which is committed to developing high standards for the Medi-Cal program

Conduct research focusing on measuring the prevalence of priority health risk behaviors established during youth that result in significant mortality, morbidity, disability and social problems established during both youth and adulthood. Travel among high schools in the United States gathering data and statistics for the National Youth Risk Behavior Survey (YRBS). Coordinated large presentations and spoke to large groups of high school students, discussing a variety of health related issues and informing students of the purpose and confidentiality of the data being collected. Perform quality controls on collected information.

Conduct research focusing on fitness screenings for the National Institute of Health grant funded Evaluation of California’s Pupil Nutrition Act. Evaluated data collected for subjects attending elementary and middle schools across California. Job duties include traveling to school sites and overseeing the anthropometric and fitness measurements being taken of students. These measurements including: height, weight, blood pressure, waist circumference, and physical fitness information in accordance with protocols that have been approved by the UCLA Human Subjects Protection Committee.