Barbara Cook Email and Phone Number

Recruits, organizes, and directs choir within a 50-person congregationCreates annual choir musical direction, chief purchasing officer for selections, ensures finances remain within the annual budgetCollaborates with senior leadership to ensure continuity between music and sermons; Assists leadership during major musical events Establishes monthly calendars and provides weekly communication to both leadership and congregation allowing all personnel involved to be well informed.

Cataloged and generated payroll for 4 companies and approximately 90 employees. Tracked certifications for all employees, ensuring all were up-to-date, scheduled renewals and ensured no personnel worked unlicensed Company liaison for all legal issue; in charge of care and housing of all information required by lawyers and agencies Created focal point for all Worker's Compensation cases, maintained disability paperwork, followed up on medical appointments and return-to-work datesPoint of Contact for all Temp Agencies, providing employment information as well as acquiring certifications for temporary personnel through their agenciesAssisted with administrative duties; initiated and responded to phone inquiries, bidding jobs, and maintained correspondence for President, Vice President and CFO.Utilized Excel, Word, Access, and E-mail daily to generate spreadsheets, billing, payroll, and data entry.Created correspondence for bidding jobs dictated by leadershipMaintained interpersonal communication with potential customers; distributed quotes for work and followed up to ensure questions and concerns were met; Contacted customers to receive all documents as required by estimator to give accurate information of future work.

Supervised execution of daily tasks and ensured resolution of customer complaints, returns, and exchangesCommunicated effectively within multi-level tiers throughout the organizationIdentified, mediated, and applied constructive conflict resolutionHandled face-to-face and phone inquiries, with focus on customer retentionMulti-task administrative and organizational duties, including payment transfersManaged for inclusion and capitalized on individual skills for team performanceSupervised and directed 20 cashiersCreated and maintained staffing timetables to meet scheduling needsMet and exceeded accounting requirementsSupervised and directed Deli Department associatesCreated and maintained staffing timetables to meet scheduling needsMaintained inventory, prepared and organized sales and supplies reportsAssisted in customer service experience as a cashier, maintained customer-friendly product placementMet and exceeded goals in customer service and support