-Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool.-Manage allocated key accounts and regions, and back up other regions.-Phone, Email and Web support to resolve outstanding invoicing issues.-Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.-Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock.

• Record transport orders in the ERP system• Support the agent’s/manager’s daily work

• Greet customers as they enter the store• Sell goods• Arrange product displays• Assist in payment procedures• Maintain inventory