Director, Professional Services
Current
Apr 2023 - Present
Who is Barbara D.? Overview
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Barbara D. is listed as Director, Professional Services at Certinia, based in Santa Fe, New Mexico, United States. AeroLeads shows a matched LinkedIn profile for Barbara D..
Barbara D. previously worked as Professional Services Senior Practice Manager at Netsuite and Principal Consultant - Lean Practitioner at Self-Employed. Barbara D. holds Master Of Arts (M.A.), Development Economics And International Development from American University.
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Email format at Certinia
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Certinia
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Profile bio
About Barbara D.
Experience: 25+ years’ experience in delivering professional services and improving operations. Track record of turning vision into reality. Skills: Brings structure to chaos. Highly organized, with attention to detail. Recognized for leadership and strategic thinking ability combined with delivery of LEAN operational results. Work Style: Takes initiative for solving problems and improving performance. Promotes collaboration and open communication. Values: Strong orientation towards delivering results. Passion for excellence and authenticity. Pursuit of lifelong learning and discovery. Highly motivated by challenge and opportunity to contribute.
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5 roles
Barbara D. work experience
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Professional Services Senior Practice Manager
Successfully managed delivery practice, exceeding targets of CSAT, revenue, utilization, backlog, long-term growth and ARR. Managed direct and matrixed team for client delivery. Partnered with Sales for closing deals, contracting, and building revenue pipeline. Partnered with RMO to ensure timely resourcing of jobs, forecasting, and skills targeting. Manages enablement of recent college-graduate analysts and Global Delivery Center resources. Served as Customer Success liaison for GTM, Product Development Roadmap, Product Release Team, leading practice and service delivery methodology development. Active member of Oracle NetSuite Diversity and Women in Customer Success.
Jan 2012 - Mar 2023
Principal Consultant - Lean Practitioner
Self-Employed
Developed strategic business capabilities for Sales and Marketing utilizing Lean techniques within mortgage and financial services sector, delivering the following Results:• Financial Legal and Privacy Compliance Strategy and Operations improvement with 50% reduction in compliance complaint filings and penalty fees.• Sales Contact Management and Leads Distribution Strategy, Policy and Workflow Design improving leads assignment time reduction by 20%.• Sales Campaign improvement as shown by 25% results increase.
Feb 2008 - Nov 2011
Chief Operating Officer
Founded by Dr. Ivar Jacobson, father of the Unified Process - Use Cases, Iterative Development, Architecture-Centric practices. Captured founder’s vision and delivered the reality. Developed initial P/L, Lean operations model and cloud-based information technology infrastructure (NetSuite, Salesforce) for global and local growth. Designed startup operations of headquarters and subsidiaries. Ran operations for professional services delivery. Managed business performance and finances of P/L center. Led financial and legal execution of three mergers / acquisitions. Led budgeting, financial reporting and performance analysis, exceeding target.
Jun 2004 - Jan 2008
Supervisory Information Systems Specialist Gs15 Step 10
Leadership member of OCIO strategic planning team to develop and manage annual agency IT budgets and operations plans according to Capital Planning and Investment Control (CPIC). Chaired Software Engineering Process Group (SEPG) overseeing agency-wide hardware, system software and business applications. Led adoption of iterative development lifecycle and IBM Rational toolsets.
Sep 2003 - Jan 2005
3 education records
Barbara D. education
Master Of Arts (M.A.), Development Economics And International Development
Bachelor Of Arts - Ba, Political Science And Government
Government Leaders Series Executive Workshop, Business Re-Engeering For Government - Michael Hammer
FAQ
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What company does Barbara D. work for?
Barbara D. works for Certinia.
What is Barbara D.'s role at Certinia?
Barbara D. is listed as Director, Professional Services at Certinia.
Where is Barbara D. based?
Barbara D. is based in Santa Fe, New Mexico, United States while working with Certinia.
What companies has Barbara D. worked for?
Barbara D. has worked for Certinia, Netsuite, Self-Employed, Ivar Jacobson International, and Uspto.
How can I contact Barbara D.?
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What schools did Barbara D. attend?
Barbara D. holds Master Of Arts (M.A.), Development Economics And International Development from American University.
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