AGO IT

• Coaching, evaluating of the IT Technical manager to work on global IT projects (US, EMEA and APAC)• Recruitment of new IT staff• Evaluating, setting goals for team members.• Setup and build out new IT Project management team.• Selecting, creating and building structure on all project lifecycle documents and create SharePoint site. • Managing the weekly IT Program review slides and meeting for the IT Infrastructure and IT OPS team projects.• Updating the quarterly… Show more • Coaching, evaluating of the IT Technical manager to work on global IT projects (US, EMEA and APAC)• Recruitment of new IT staff• Evaluating, setting goals for team members.• Setup and build out new IT Project management team.• Selecting, creating and building structure on all project lifecycle documents and create SharePoint site. • Managing the weekly IT Program review slides and meeting for the IT Infrastructure and IT OPS team projects.• Updating the quarterly slides for the Steering committee• Creating weekly meeting minutes for the IT Program review meetings.• Leading as PM the IT Infra and IT OPS projects according to the SOX compliance rules.• Creation of the project plans in MS projects: Approve, Plan/Requirements, Design, Develop, test and Deploy.• Creation and seek approvals for the project lifecycle documents. (charter, support turnover, project change request…)• Setup and maintain weekly/bi-weekly project meetings and create meeting minutes• Provide weekly updates to PMO management.• Work with the different IT PMO team members in the US.• Keeping track of all IT projects and check on resources tracking in Ganttic and update the global project sheet.• Manage/administer SharePoint sites.• Oracle OTL tracking and creating reports out of GoodData. Show less

• Coaching, evaluating and supporting of 11 people who are located at different locations (Belgium, Germany, Austria, Hungary, UK, Israel, Italy, India, Australia and China) • Recruitment of new IT staff• Creating of IT Career-ladder• On-site visits to our offices in Europe and Apac.• Creating weekly reports for higher management + forwarding of IT bulletins• Making sure everyone in the team is on the same page by: creating IT guidelines, roll-in/out procedures, purchasing… Show more • Coaching, evaluating and supporting of 11 people who are located at different locations (Belgium, Germany, Austria, Hungary, UK, Israel, Italy, India, Australia and China) • Recruitment of new IT staff• Creating of IT Career-ladder• On-site visits to our offices in Europe and Apac.• Creating weekly reports for higher management + forwarding of IT bulletins• Making sure everyone in the team is on the same page by: creating IT guidelines, roll-in/out procedures, purchasing hardware models and options,...(for different countries: India, China, Korea, Japan, Korea, Australia, Germany, Belgium,...)• Weekly conference-calls with team members to discuss issues• Implementing the same methods and procedures for Europe/APAC as we’re using in the US (our headquarters)• Giving support for Speech Attendant version 9.0.1 and 10 in Europe and APAC• Leading projects like big office moves in Europe and APAC • Assisting in leading and organizing the IT infrastructure after acquisitions • Providing support to internal users in Europe, APAC and US• Executive support: support for management 24/7 • Purchasing of all hardware for Europe and APAC (incl. budget management) Show less

• First line and second line support• Installation and configuration of desktops and laptops• Working with a ticketing system (Numara Track-IT)• Solving hard- and software issued for users (worldwide)• Patching of network and telephony cables• Creation of telephone numbers in the PBX• Keeping databases up to date• Being responsible for purchasing hardware• Purchasing Microsoft licenses• Organizing external support• Responsible for the creation of e-mail… Show more • First line and second line support• Installation and configuration of desktops and laptops• Working with a ticketing system (Numara Track-IT)• Solving hard- and software issued for users (worldwide)• Patching of network and telephony cables• Creation of telephone numbers in the PBX• Keeping databases up to date• Being responsible for purchasing hardware• Purchasing Microsoft licenses• Organizing external support• Responsible for the creation of e-mail accounts in Microsoft Exchange 5.5 and Exchange 2003• Creation of domain accounts in Active Directory (via Quest ARS console)• Opening conference calls at meetings• Creating Lotus Notes ID’s• Stock management with Lotus Notes• Planning and executing of integration plans Show less

• Installing of the software packet of Jurisoft and creating letterheads for the law firms• Providing telephonic support• Local support for law firms and courts• Reinstalling systems and implementing new hardware

• Providing technical support for PC usage, teleconference and telephony• Responsible for the leasing contracts and configuration of pc’s• Repairing pc’s (both hardware and software issues)• Training and guiding of job students• Maintaining and updating databases• Expanding networks (Placing and configuring of hubs and attaching pc’s to the network)• Stock management