With over 25 years of experience in the benefits administration industry, I am a seasoned leader and expert in delivering client-focused solutions that meet their needs and expectations. I am passionate about driving operational excellence, quality, and compliance, while fostering a culture of collaboration, innovation, and engagement. As a Practice Leader at bswift, I leverage my extensive knowledge and skills to support the growth and success of our organization and our clients.In my current role, I manage a team of 150+ employees who are responsible for all aspects of maintaining our clients' health and benefit plans. I oversee the performance and profitability of the business, and ensure that we adhere to the highest standards and best practices. I also partner with internal and external stakeholders to implement and enhance our systems and processes, and to deliver exceptional service and satisfaction. Some of my key achievements include securing a large contract with a major public sector client, launching a new product offering for the private sector market, and leading several initiatives to improve employee engagement and retention. I am proficient in benefits administration, management, leadership, and quality.